Summary
Overview
Work History
Education
Skills
Timeline
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Anitra Lewis

Anitra Lewis

San Antonio,TX

Summary

A dedicated professional with 25 years of experience in customer-facing roles, recognized for consistently providing outstanding customer service, handling complex inquiries, and ensuring client satisfaction across diverse industries. Proficient in effective communication, problem-solving, and critical thinking, with a strong commitment to upholding high service standards and advocating for customers.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Fraud Ops Specialist

Citibank
01.2025 - Current
  • Conduct thorough risk assessments to detect early fraud and minimize financial impact.
  • Manage account protection and identity safeguarding, ensuring exceptional customer service and client satisfaction.
  • Resolve intricate fraud cases and collaborate with clients and third parties to maintain high service standards.

Customer Advocate

Health Care Service Corporation-BCBSTX
07.2024 - 12.2024
  • Delivered comprehensive support for customer inquiries, addressing benefits, eligibility, claims, and financial account concerns.
  • Educated customers on health plan options, empowering them to make informed decisions.
  • Facilitated the scheduling of healthcare appointments, ensuring timely access to medical services.

Bus Operator

Keolis NA-CapMetro Contractor
01.2024 - 07.2024
  • Demonstrated reliability by consistently adhering to scheduled routes and maintaining punctuality.
  • Provided exceptional customer service, responding to passenger inquiries and concerns with professionalism.
  • Ensured passenger safety and comfort during all transit operations.

Bus Operator

MV Transportation-CapMetro Contractor
01.2020 - 12.2023
  • Ensured secure transportation by strictly adhering to safety protocols and operational standards.
  • Delivered exceptional customer service by professionally addressing and resolving passenger inquiries.
  • Enhanced service quality and efficiency through consistent adherence to operational guidelines.

Bus Operator

Travis Transit Management Inc.-CapMetro Contractor
04.2012 - 12.2019
  • Operated vehicles while strictly adhering to safety protocols to ensure compliance with operational guidelines.
  • Delivered high-quality customer service by effectively addressing and resolving passenger inquiries and concerns.
  • Maintained punctuality and reliability in both vehicle operations and passenger interactions.

Education

High School Diploma -

Emerson Vocational High
Buffalo, NY
06.1993

Skills

  • Service excellence
  • Problem-solving skills
  • Proactive
  • Clear communication
  • Skilled in maintaining composure under pressure
  • Safety standards implementation
  • Proficient vehicle operation
  • Effective problem resolution
  • Route optimization expertise
  • Operational management support
  • Customer service representative
  • Quality improvement strategies
  • Experience with softphone applications
  • Proficient in Windows operating systems
  • Efficient data entry at 30 wpm
  • Professional phone communication

Timeline

Fraud Ops Specialist

Citibank
01.2025 - Current

Customer Advocate

Health Care Service Corporation-BCBSTX
07.2024 - 12.2024

Bus Operator

Keolis NA-CapMetro Contractor
01.2024 - 07.2024

Bus Operator

MV Transportation-CapMetro Contractor
01.2020 - 12.2023

Bus Operator

Travis Transit Management Inc.-CapMetro Contractor
04.2012 - 12.2019

High School Diploma -

Emerson Vocational High