Christina Cirrincione
NORTH TONAWANDA,NY
Overview
15
15
years of professional experience
Work History
Co-Manager
Ollie’s Bargain Outlet
06.2024 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Approved regular payroll submissions for employees.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Retail Store Manager
Dollar General
05.2021 - Current
- Managed all aspects of running store
- Hired and trained 10 employees
- Motivated entire team
- Handled all associates' and team members' scheduling
- Assigned employee promotions
- Handled product placement, display, and visual merchandising standards
- Performed daily drawer counts
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Built and maintained strong working relationships with team members.
- Executed merchandising strategies to support store sales growth.
Amazon Fulfillment Associate
Amazon
03.2018 - 05.2018
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Verified items correctly matched to sales check for packing and shipment.
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
- Filled orders according to defined standards using standard picking system.
Assistant Store Manager
Dollar General
07.2017 - 02.2018
- Open and close the store
- Cash handling
- Customer service
- Lost prevention
- Scheduling
- Managing my staff
- Scanning in censoring
- Unloading truck
- Working freight
- Resting planagrams.
Checkout Host
Walmart
03.2017 - 07.2017
- Cash handling, customer service
- Lost prevention
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Shift Manager
Tim Hortons
09.2014 - 12.2016
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Promoted products, increasing customer base and market share.
- Handled customer complaints, questions and inquiries.
Assistant Manager
Family Dollar
04.2013 - 12.2013
Cashier
Family Dollar
03.2010 - 03.2011
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Diploma -
Lancaster HIgh School
Skills
- Management (4years)
- Cash Handling (6years)
- Customer Service Skills (6 years)
- Freight Experience
- Store Management Experience
- Assistant Manager Experience
- Shift Management
- Retail management
- Merchandising
- Pricing
- Loss Prevention
- Sales Management
- Highly motivated
- Problem solving strength
- Friendly and outgoing
- Safety mindset
- Customer service focus
- Employee supervision and motivation
- Accurate cash handling
- Team-oriented
- Reliable
- Shift checklists
Additional Information
- Authorized to work in the US for any employer
Timeline
Co-Manager
Ollie’s Bargain Outlet
06.2024 - Current
Retail Store Manager
Dollar General
05.2021 - Current
Amazon Fulfillment Associate
Amazon
03.2018 - 05.2018
Assistant Store Manager
Dollar General
07.2017 - 02.2018
Checkout Host
Walmart
03.2017 - 07.2017
Shift Manager
Tim Hortons
09.2014 - 12.2016
Assistant Manager
Family Dollar
04.2013 - 12.2013
Cashier
Family Dollar
03.2010 - 03.2011
Diploma -
Lancaster HIgh School
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