Mariana Penna
North Tonawanda,NY
Summary
Motivated Nursing Student with experience in fast-paced, customer-focused environments. Demonstrates strong clinical skills, teamwork, and effective communication while providing patient-centered care. Proven ability to maintain composure under pressure and build rapport with diverse populations. Committed to delivering safe, respectful care and pursuing ongoing professional development in healthcare.
Overview
3
3
years of professional experience
Work History
Crew Member
Tim Hortons
02.2025 - Current
- Enhanced customer loyalty through exceptional service and positive experiences.
- Executed swift and accurate cash register transactions for customer satisfaction.
- Ensured food and beverage quality by adhering to company standards.
- Maintained sanitary work areas, consistently following health and safety regulations.
Restaurant Hostess
Frankie Primos
12.2024 - 08.2025
- Enhanced guest satisfaction by promptly welcoming and seating patrons.
- Optimized table turnover through effective management of reservation system.
- Improved service efficiency by collaborating with waitstaff to address guest needs.
Arborist Assistant
Lenny's Tree Services
10.2022 - 07.2025
- Ensured safety compliance during tree pruning and removal operations.
- Maintained tools and equipment for optimal job performance and readiness.
- Executed mulching, watering, and fertilizing tasks for trees and shrubs.
- Streamlined maintenance processes, enhancing the health of trees and shrubs.
Coaching Staff Member
NFL Youth Flag Football Program
05.2023 - 08.2024
- Boosted player confidence and improvement through constructive feedback techniques.
- Coordinated team event logistics and game schedules efficiently and effectively.
- Cultivated a positive atmosphere that encouraged teamwork and sportsmanship among players.
- Ensured player safety by enforcing proper techniques during practices and games.
Education
Associate of Science - Nursing
Niagara County Community College
Sanborn, NY05-2028
High School Diploma -
Amherst Central High School
Amherst, NY06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Medical terminology knowledge
- Compassionate
Accomplishments
Varsity Flag Football Captain
Selected to showcase original artwork in a public art exhibition
Extracurricular activities
Flag Football
Youth advisory council
Women's for change club
Nursing association club
Timeline
Crew Member
Tim Hortons
02.2025 - Current
Restaurant Hostess
Frankie Primos
12.2024 - 08.2025
Coaching Staff Member
NFL Youth Flag Football Program
05.2023 - 08.2024
Arborist Assistant
Lenny's Tree Services
10.2022 - 07.2025
Associate of Science - Nursing
Niagara County Community College
High School Diploma -
Amherst Central High School
All-WNY Flag Football Honor Role
Selected to the All-WNY Girls Flag Football Honor Roll, recognizing outstanding athletic performance, teamwork, and dedication.