Christina Coker
Ashburn,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dollar General
Sycamore, Georgia
05.2019 - Current
- Monitor employee attendance records, timekeeping, and payroll daily. If store manager is absent, post schedule as instructed. I also have experience creating schedules from scratch from my time as a store manager previously.
- Establish processes for monitoring customer satisfaction levels. (I.e. go above and beyond for the customer and encourage them to share feedback of their experience through our survey)
- Process freight weekly and conduct inventory management to ensure accurate inventory counts
- Assist in running store in absence of store manager, including but not limited to running front end, leading shift, and making sure coworkers remain on assigned tasks at any given time
- Check in vendors and resolve any discrepancies
- Cull, clean, and stock produce section
- Stock fresh deliveries and conduct bi-weekly rotation and damages; FIFO- stock product by first in, first out
- Assist in prepping for yearly inventory, flipping receiving room for accurate count and making sure sky shelves are worked and lined up for counts
- Order supplies for store in absence of store manager, check off daily START tasks and check messages for important information
- Reset planograms, break down seasonal displays and build from ground up, signage
- Merchandise products with proper signage and pricing (ensure pricing accuracy and resolve it when necessary)
- Count deposit and change fund, tills daily, take deposit to bank when assigned to do so on shift
- Track productivity with productivity tracker to ensure the team meets our goal for the day
- Process POS transactions, including sales, refunds, aborts
- Ensure compliance with safety regulations and company policies.
- Train new hires to familiarize them with the workplace environment. Also train key holders and managers to perform their duties as closers or openers
Teller
Ameris Bank
Cordele, GA
06.2013 - 12.2018
- Performed daily reconciliation of teller drawer within established limits
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services
- Adhered strictly to all security procedures related to handling money at the teller window.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Processed wire transfers for customers both domestically and internationally.
- Assisted customers in opening new accounts and completing required paperwork.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Teller
Bank of America
Albany, Georgia
06.2012 - 06.2013
- Maintained accurate records of all transactions for compliance purposes.
- Performed daily reconciliation of teller drawer within established limits.
- Cross-sold additional bank products when applicable to meet customer needs.
- Balanced cash drawers on a daily basis.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
High School Diploma -
Crisp County High School
Cordele, GA05-2010
Some College (No Degree) - Nursing
Valdosta State University
Valdosta, GASkills
- Payroll administration
- Inventory management
- Customer service
- Visual merchandising
- Stocking
- Employee training
- Safety compliance
- Vendor management
- Recruiting and interviewing
- Operations management
- Team motivation
- Adaptability and flexibility
- Coaching and mentoring
Timeline
Assistant Manager
Dollar General
05.2019 - Current
Teller
Ameris Bank
06.2013 - 12.2018
Teller
Bank of America
06.2012 - 06.2013
High School Diploma -
Crisp County High School
Some College (No Degree) - Nursing
Valdosta State University