Cory Murphy
New York,NY
Summary
Accomplished Retail Management Professional with over 20 years of experience in high-volume operations, team development, and customer service excellence. Expertise in store management, inventory control, merchandising, and financial performance. Recognized for enhancing operational efficiency and productivity while ensuring exceptional customer experiences.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Primark
New York, NY
2021.10 - Current
- Lead and coach associates to achieve operational and customer service goals.
- Drove sales through customer engagement and effective operational execution.
- Assisted in daily management of high-volume retail store, enhancing operational efficiency.
- Supported inventory management and merchandising to optimize stock replenishment processes.
- Ensure compliance with company policies, safety standards, and loss prevention procedures.
- Assist with scheduling, training, and performance management.
Store Manager
Five Below
Staten Island, NY
2019.06 - 2021.10
- Directed all aspects of store operations, including sales, staffing, inventory, and financial performance.
- Recruited, trained, and developed team members to enhance overall productivity and engagement.
- Managed payroll, scheduling, and merchandising to ensure optimal store performance.
- Controlled inventory and minimized shrink through strategic operational practices.
- Consistently delivered strong customer service while achieving business objectives.
Store Manager
Ace Hardware
New York, NY
2016.09 - 2019.06
- Oversaw daily retail operations and ensured achievement of sales goals.
- Managed inventory levels, pricing, and merchandising to optimize stock availability and enhance customer shopping experience.
- Supervised and coached employees, fostering skill development and ensuring consistent service quality.
- Ensured operational compliance while delivering exceptional customer service, contributing to customer satisfaction and loyalty.
Store Manager
7-Eleven
Manhattan, NY
2014.12 - 2016.08
- Directed daily store operations in fast-paced convenience retail environment to enhance service delivery.
- Coordinated staffing, scheduling, inventory management, and cash handling to ensure seamless operations.
- Improved operational efficiency while delivering excellent customer experiences.
- Streamlined operational processes to enhance customer experiences and maintain high service standards.
Store Manager
The UPS Store
New York, NY
2010.10 - 2014.12
- Managed retail shipping, printing, and business service operations to enhance customer satisfaction and service efficiency.
- Supervised staff and coordinated customer service, inventory management, and daily financial reporting to ensure smooth operations.
- Ensured accurate cash handling and adherence to company procedures.
- Ensured accurate cash handling and compliance with company procedures to maintain financial integrity.
Assistant Store Manager
Walgreens
New York, NY
2005.09 - 2010.08
- Coordinated daily store operations, merchandising, inventory control, and customer service to enhance overall store efficiency.
- Facilitated hiring, onboarding, scheduling, and employee development to build a skilled and motivated team.
- Assisted team in reaching sales targets through effective strategies. while maintaining operational standards.
- Managed cash operations and implemented loss prevention initiatives to safeguard store assets.
Inventory Clerk
WIS International
Queens, NY
2004.08 - 2005.10
- Conducted physical inventory counts for retail clients, ensuring accuracy and reliability.
- Maintained inventory accuracy, supporting stock audits to enhance operational integrity.
- Collaborated in team environments to meet productivity goals and streamline inventory processes.
Education
High School Diploma -
John Adams High School
Ozone Park, New YorkSkills
- Retail Store Management
- Assistant Store Management
- Operations Management
- Inventory Management
- Inventory Control
- Merchandising & Planograms
- Loss Prevention
- P&L management
- Payroll Administration
- Payroll management
- Scheduling and planning
- Staff scheduling
- Sales Growth
- Sales tracking
- Pricing & Promotions
- Customer Service Excellence
- Customer satisfaction
- Client relations
- Customer interaction
- Team Leadership & Development
- Team management
- Team training
- Employee Training & Coaching
- Recruiting & Hiring
- Recruiting talent
- Staff supervision
- Performance assessment
- Dispute resolution
- Problem solving
- Time management
- Collaborative teamwork
- Documentation
- Policy compliance
- Cost management
- Cost savings
- Shrink reduction
- Visual display
- Microsoft Excel
- Microsoft Office
- Strategic planning
- Strategic development
- Resource Allocation
- Operational Compliance
- Decision analysis
- Orientation training
- Objective setting
- Operational Compliance
- Strategic planning
- Microsoft Office
- Resource Allocation
- Cost savings
Timeline
Assistant Manager
Primark
2021.10 - Current
Store Manager
Five Below
2019.06 - 2021.10
Store Manager
Ace Hardware
2016.09 - 2019.06
Store Manager
7-Eleven
2014.12 - 2016.08
Store Manager
The UPS Store
2010.10 - 2014.12
Assistant Store Manager
Walgreens
2005.09 - 2010.08
Inventory Clerk
WIS International
2004.08 - 2005.10
High School Diploma -
John Adams High School