Elitia Shults

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Supervised and trained my team, providing guidance and support to maximize productivity
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
• Followed established protocols for handling hazardous materials, adhering to safety guidelines at all times
• Completed daily checklists to ensure all assigned tasks were completed thoroughly and on schedule each day/shift
• Supported a safe work environment by promptly addressing any potential hazards or unsafe conditions observed
• Trained new employees on proper cleaning techniques/procedures as part of their onboarding process
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
• Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Stocked shelves to match planogram images and instructions.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Greeted store customers and discussed needs.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Check the quality of all product run on any machine i am responsible for operating.
• Operate, set-up, and troubleshoot tape and reel machines to keep great product running in a timely manner with the customers in mind.
• Followed all factory, site, Department and And 6s rules
• Quality inspection done on every reel
• Cleaned area for safety and production efficiency
• Was given an unofficial certificate for successful completion of the quality class. Signed by the quality manager.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
• Provided on-the-job training to newly hired workers and team members.
• Increased overall product quality through meticulous attention to detail during operation processes.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.

• Took and Passed official Quality class (November 2021)
• Class C Tape and Reel Operator Certificate (November 2021)
• Class B Tape and Reel Operator certificate (2022)
• Class A Tape and Reel Operator Certificate (2023)

• Customer Service
• Cash Control
• Checked the vendors in, making sure the items and amounts matched the receipt handed to me.
• Welcomed customers and helped determine their needs.
• Wrote checks for venders
• Answered customers' questions about all product we carried as well as any questions regarding the storage units.
• Assisted customers in finding items
• If the item was not sold by the store then directions were given to the nearest place they could locate the desired item.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked shelves and coolers.
• Checked dates and quality of all product before placing on shelves as well as before selling to the customer to make sure they were getting only the best product.
• Helped with organization to make it easier for both the customers and the employees to find items.
• Cleaned shelving and items for a more sanitized and welcoming environment.
• Took payments for the storage units, as well as updating the payments in the books so all parties involved were on the same page.
• Made sure that there was no outstanding balance, and checked ID before allowing people into the storage unit area.
• Followed government/ local laws on sales

• Gave customers a judgment free zone to talk after long days at work.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Answered customer questions and provided detailed product information.
• Greeted customers and directed to requested products.
• Removed debris and packaging from boxes and separated for recycling or disposal.
• Managed inventory storage in clean and organized fashion.
• Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
• Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
• Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
• Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.

Started as part time stocker, moved up to full time cashier/lead stocker.

• Now owned by ATZS INVESTMENTS LLC