Christina Coleman
Lexington,KY
Summary
Personable and dedicated. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Firstsource Solutions
Louisville , KY
03.2019 - 11.2023
- Managed customer accounts and updated information accurately.
- Handled high-volume calls while maintaining professionalism and composure.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Manager in Training
Mcdonalds
Louisville, KY
06.2014 - 08.2016
- Managed inventory levels and organized stock for efficient access.
- Assisted in training new staff on customer service procedures.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Worked closely with customers to understand needs and resolve diverse issues.
- Delegating employee assignments, monitored progress and evaluated performance.
- Enhanced leadership abilities through training and hands-on task completion.
Package Handler
UPS
Louisville, KY
08.2012 - 05.2014
- Loaded and unloaded packages from delivery trucks and conveyor belts.
- Sorted packages by size and destination for efficient processing.
- Inspected packages for damage before processing to ensure quality control.
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY05-2013
Skills
- Problem solving
- Team leadership
- Time management
- Effective communication
- Stress management
- Relationship building
- Adaptive team player
- Problem resolution
- Decision-making
- Active listening
- Follow-up skills
- Task prioritization
Certification
- Adult Peer Support Specialist Certification 08/02/2025
Timeline
Customer Service Representative
Firstsource Solutions
03.2019 - 11.2023
Manager in Training
Mcdonalds
06.2014 - 08.2016
Package Handler
UPS
08.2012 - 05.2014
High School Diploma -
North Bullitt High School
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