Christina Coleman
Memphis,TN
Summary
Results-driven quality assurance leader with expertise in enhancing processes and ensuring safety compliance. Skilled in directing teams to improve operational efficiency and manage inventory effectively. Committed to delivering exceptional customer service while driving organizational success.
Overview
15
15
years of professional experience
Work History
Quality Lead
FEDEX SUPPLY CHAIN/CUMMINS
Memphis, Tennessee
01.2019 - 10.2025
- Strengthened supply chain operations through directed quality assurance strategies.
- Collaborated with teams to identify and implement process improvements, enhancing operational efficiency.
- Conducted compliance audits for safety regulations and quality standards, ensuring adherence and identifying areas for improvement.
- Evaluated data trends, recommending actions to resolve quality concerns.
- Provided leadership in managing nonconforming product control and containment processes.
- Verified internal inspection procedures through thorough research and analysis of feedback.
- Engaged with customers to gather insights on quality issues, implementing targeted solutions to address concerns.
Quality Assurance Analyst
XPO Logistics/CUMMINS
Memphis, Tennessee
01.2016 - 03.2019
- Collaborated with developers to document defects, enabling timely resolutions.
- Conducted root cause analysis to identify process enhancement opportunities.
- Verified compliance with industry standards by reviewing project documentation.
- Enhanced productivity by developing efficient workflows with team members.
- Communicated quality trend analysis findings to management regularly.
- Supported QA colleagues in identifying opportunities for process refinement.
- Executed internal audits to evaluate compliance with QA standards.
- Leveraged quality monitoring systems to compile and analyze performance data.
Order Control
KM LOGISTICS
Memphis, TN
09.2015 - 01.2016
- Coordinated order allocation and cancellation, ensuring timely equipment distribution to forklift drivers.
- Conducted quality control checks at each stage, enhancing order accuracy from taking to customer service.
- Implemented inventory control strategies, maintaining adequate stock levels while minimizing excess.
- Executed detail-oriented practices in orders and work areas, supporting overall productivity.
Packing, Picking, and Shipping Office Clerk
XPO/Cummins
Memphis, TN
01.2011 - 09.2015
- Prepared and processed shipping documentation to facilitate timely freight dispatch.
- Issued paperwork to truck drivers and live loads for pickups.
- Applied shipping labels and organized boxes in designated areas.
- Inspected products for damages and quality to ensure accuracy before packing orders.
- Obtained forklift certification to enhance order picking efficiency.
- Placed bills of lading on freight to meet customer expectations.
- Organized shipping records for compliance audits to support operational integrity.
- Completed training on system operations to improve efficiency. and RF gun functionalities for improved logistics.
Education
High School Diploma -
South Side High
Memphis, TN04-2006
Skills
- Data analysis
- WMS
- RED PRAIRIE
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
- MICROSOFT WORD
- OUTLOOK MAIL
- Shipping and receiving
- Problem solving
- Organizational skills
- Adaptability
- Effective communicator
Personal Information
- Title: OPERATIONS LEADER/FORKLIFT OPERATOR/CUSTMOER SERVICE
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Quality Lead
FEDEX SUPPLY CHAIN/CUMMINS
01.2019 - 10.2025
Quality Assurance Analyst
XPO Logistics/CUMMINS
01.2016 - 03.2019
Order Control
KM LOGISTICS
09.2015 - 01.2016
Packing, Picking, and Shipping Office Clerk
XPO/Cummins
01.2011 - 09.2015
High School Diploma -
South Side High