Results-driven restaurateur/ with extensive experience in restaurant operations and property management. Expertise in customer service, financial oversight, vendor negotiation, and ensuring compliance. Committed to maximizing customer satisfaction and delivering exceptional service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Operator
Hamburg Manor Apartments
Hamburg, New York
10.2002 - Current
Manage the daily operations and maintenance of residential apartment complex.
Oversee property inspections, and maintain safety standards consistently.
Resolve tenant complaints in timely manner, while maintaining positive relationships with tenants.
Perform regular walkthrough of each unit to identify potential issues or hazards that require attention.
Monitor building security systems, including alarms, and cameras.
Maintain the building's accounts by collecting rent and utility payments.
Review rental applications from prospective tenants, ensuring compliance with company standards.
Owner Operator
Main Street Island Pub
Hilton Head Island, South Carolina
04.2022 - 06.2025
Managed daily operations of busy restaurant environment.
Controlled inventory levels and managed supplier relationships for quality ingredients.
Created seasonal menus reflecting current trends and customer preferences.
Ensured compliance with health and safety regulations in food preparation areas.
Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
Oversaw daily operations of restaurant including staff scheduling, budgeting and inventory management.
Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Created unique recipes and applied various culinary techniques for authentic cuisine.
Trained new employees to perform duties.
Owner Operator
Radigan's Irish Pub
Orchard Park, New York
01.2016 - 12.2022
Managed daily bar operations and ensured compliance with health regulations.
Created innovative cocktail menus to enhance customer experience and engagement.
Developed inventory control systems to track stock levels and reduce waste.
Maintained financial records and performed regular budgeting activities for profitability.
Established strong vendor relationships for timely supply of quality products.
Inspected equipment daily for cleanliness, functionality, and safety standards.
Organized staff rotations to maximize efficiency and customer service.
Managed food preparation, guest interaction, quality control and customer relations.
Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Owner/Operator
Wild Bokays
Orchard Park, New York
01.2007 - 09.2014
Managed daily operations of wholesale and retail flower shop.
Owner/Operator
Kettles South
Hamburg, New York
02.1998 - 07.2004
Managed daily bar operations, ensured compliance with health regulations, and maintained financial records.