Christina Corallo
Winter Park,Florida
Summary
Hard-working and detail-oriented individual with 3 years customer service and 1 year team lead experience. Committed to providing exceptional customer experiences, following protocols, and continuously learning and growing.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread
Winter Park, FL
01.2023 - 11.2024
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, debit, and credit card payments using a Point-of-Sale system.
- Counted out opening and closing registers at start and end of shift accurately.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Informed management of any discrepancies in inventory or pricing issues.
- Ensured compliance with company policies and procedures throughout the team.
- Verified customer orders for accuracy and completeness.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Frequently communicated with other team members to ensure smooth operations.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Donor Services Specialist II
OneBlood
Winter Springs, FL
09.2019 - 03.2021
- Screened and determined donor eligibility based on medical history and vitals (BP, temp, HGB)
- Prepared and labeled all collection supplies and equipment
- Performed venipunctures for whole blood collection, platelet apheresis, and therapeutic phlebotomy
- Conducted daily QC of critical supplies and equipment.
- Performed and monitored apheresis platelet and platelet/plasma collections using Fresenius Kabi Amicus machine (single and double-needle PAS kits)
- Processed platelet collections according to standard procedures
- Identified donors using proper procedures prior to collection.
- Maintained a clean and organized work space.
- Displayed excellent customer service to ensure donor comfort, satisfaction, and return.
- Educated donors on the different types of donations and their procedures, who can benefit from blood donations, and how to care for themselves after a donation
- Responded to all adverse reactions appropriately and with proper documentation
- Reassured first time and nervous donors with a confident and compassionate demeanor
Education
Diploma - Phlebotomy
Southern Technical Institute
Orlando, FL2019
Associate of Science - Baking And Pastry Management
Valencia College
Orlando, FL2018
Certificate (in Progress) - Permaculture Design
Grow Permaculture
Brooksville, FLSkills
- Excellent Customer Service
- Friendly, Positive Attitude
- Safety and Compliance
- Detail-Oriented
- Personal and Professional Integrity
- Organization
- Time Management
- Fast-Learning
Timeline
Team Lead
Panera Bread
01.2023 - 11.2024
Donor Services Specialist II
OneBlood
09.2019 - 03.2021
Associate of Science - Baking And Pastry Management
Valencia College
Diploma - Phlebotomy
Southern Technical Institute
Certificate (in Progress) - Permaculture Design
Grow Permaculture
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