Christina Cordell
Bandon,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hotel receptionist with 4 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering reservation data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
4
4
years of professional experience
Work History
Front Desk/Reservation Agent
Vagabond House
09.2008 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Reservation/Receptionist
Hidden Valley Inn
02.2006 - 09.2008
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Reservations/Receptionist
Acacia Lodge
02.2006 - 09.2008
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
PBX Operator/Club House Assistant
Quail Lodge
01.2006 - 01.2008
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Maintained cleanliness and orderliness of the clubhouse, creating a welcoming environment for all patrons.
- Trained and mentored new PBX operations employees.
- Promoted a positive work culture among staff members through consistent training sessions on teamwork, professionalism, and service standards.
Education
No Degree - Pharmacy Technician
Monterey Peninsula College
Monterey, CASkills
- Organization skills
- Telephone skills
- Data entry
- Multi-line telephone operation
- Verbal and written communication
- Service-oriented mindset
- Tech-Savvy
- Travel planning
- Front desk operations
- Customer service
- Problem-solving
- Punctual and reliable
Timeline
Front Desk/Reservation Agent
Vagabond House
09.2008 - 10.2009
Reservation/Receptionist
Hidden Valley Inn
02.2006 - 09.2008
Reservations/Receptionist
Acacia Lodge
02.2006 - 09.2008
PBX Operator/Club House Assistant
Quail Lodge
01.2006 - 01.2008
No Degree - Pharmacy Technician
Monterey Peninsula College
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