Christina Costello
Yucaipa,CA
Summary
- Demonstrates ability to gain customers trust. Provides exceptional customers service at all stages of the process. Solid time management skills and the ability to organize prioritize and perform multiple task simultaneously. Professional and effective interpersonal skills. Quick learner and reliable. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
Work History
Critical Role Associate
Amazon Warehouse
Bloomington, CA
09.2023 - Current
- Processes all returns / damaged orders.
- Assists FLEX drivers with any concerns.
- Processes HAZMAT.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
Health Care Assistant
IHSS In Home Support Services
Fontana, CA
02.2022 - Current
- Provided direct personal care and assistance to clients, ensuring comfort and safety.
- Supported clients with daily living activities, enhancing independence and quality of life.
- Monitored and documented clients' health status, reporting changes to healthcare professionals.
- Assisted in developing personalized care plans, adapting to individual client needs.
Transportation Specialist
Partners Delivery, Inc.
Fontana, CA
02.2017 - 01.2022
- Set up shipping and delivery with various accounts. Handled all customers questions and concerns on accounts. Answered phones. Dispatch company trucks for delivery. Process Warehouse fees for billing.
- Developed and maintained relationships with vendors to enhance service quality.
- Coordinated logistics for timely delivery of goods, ensuring adherence to schedules.
CSR - Customer Service Representative
McCollister's Transportation
Fontana, CA
03.2011 - 05.2013
- Process customer orders with various accounts. Handle customer service issues with customers.
- Managed customer accounts, ensuring accurate data entry and updates.
Education
High School Diploma -
Jhon Glen High School
Norwalk, CASkills
- Order Picking
- RF Scanner
- Warehouse Experience
- Microsoft Word (5 years)
- Shipping & Receiving
- Customer service (10 years)
- Transportation planning (3 years)
- Microsoft Office (5 years)
- Microsoft Outlook (7 years)
Timeline
Critical Role Associate
Amazon Warehouse
09.2023 - Current
Health Care Assistant
IHSS In Home Support Services
02.2022 - Current
Transportation Specialist
Partners Delivery, Inc.
02.2017 - 01.2022
CSR - Customer Service Representative
McCollister's Transportation
03.2011 - 05.2013
High School Diploma -
Jhon Glen High School