Christina Covington
King,NC
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
11
11
years of professional experience
Work History
Assistant Customer Service Manager
Foodlion Grocery Store
02.2014 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Accounting is involved in my job I handle money also checking cashing doing western unions money orders along with lottery.
Education
High School -
West Stokes High School
King, NC06.2015
Skills
- Sales proficiency
- Cash Handling
- Customer Engagement
- Customer Relations
Timeline
Assistant Customer Service Manager
Foodlion Grocery Store
02.2014 - Current
High School -
West Stokes High School
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