Christina Cox
Information Security Analyst
Spring Hill,KS
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Ready to stand between businesses and threat actors as a lifelong student of developments in threat detection and mitigation. Adept at assisting with every stage of cybersecurity management, from preventive measures to disaster mitigation and recovery.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Resupply Call Specialist
Brightree- AllCall Connect
Remote
06.2018 - 01.2020
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Developed and managed accurate and confidential patient records.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Consistently awarded top Service Specialist due to call volume, accuracy, friendliness and professionalism.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
Administrative Specialist
KCAC Aviation
Olathe, KS
01.2016 - 11.2017
- Delivered a proactive, personalized service experience to Private and Corporate Aviation clientele.
- Arranged services including hotel, catering and ground transportation.
- Coordinated aircraft services, such as fuel and hangar storage.
- Effectively communicated via air to ground radio and ground to ground radio, in addition to other forms of communication.
- Managed sales accounts.
- Educated customers available services, promotions and programs.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
Client Support Specialist
Atlantic Aviation
Kansas City, MO
04.2014 - 01.2016
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Worked closely with line service personnel and pilots to ensure all client service needs are met.
- Collaborated with supervisors to escalate and address client inquiries or technical issues.
- Provided suggestions for process, application or documentation improvement.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Processed client purchases and fuel transactions.
Office Manager/ Clerk
Northern Tree Service
Merriam, KS
06.2008 - 11.2012
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Document Management Associate
PRA International
Lenexa, KS
09.2007 - 06.2008
- Set up the PRA project file.
- Scanned/indexed project related documents into eTMF.
- Finalized records in electronic records management system for proper classification and categorization.
- Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
- Converted documents from one application to another.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Completed transmittal logs and stored in files for specified durations.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Shipment of the TMF to the client at study end, with the PRA inventory and ARO
Education
Associates- Cyber Security - Computer And Information Sciences
Butler County Community College
El Dorado, KS 08.2021 - 05.2023
Cybersecurity
Springboard- CompTia Authorized Partner
San Francisco, CA 11.2021 - 05.2022
Skills
Data security
Developing security plans
Symantec Endpoint Protection
Implementing security programs
Software Deployment
Incident Response Management
Qualys Cloud Platform
IDS Integration
PCI Compliance
Deductive reasoning skills
Analytical and Critical Thinking
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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