Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Christina Cox

Charlestown,IN

Summary

Dynamic professional with a proven track record at Indiana Farm Bureau Insurance, excelling in customer experience enhancement and team leadership. Skilled in strategic planning and conflict resolution, I effectively processed policy changes and collaborated with teams to resolve customer issues, ensuring compliance and operational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Field Operations Associate - Customer Experience

Indiana Farm Bureau Insurance
Jeffersonville, IN
01.2024 - Current
  • Serve as the first point of contact for customers, handling phone inquiries and walk-in visits with professionalism and efficiency
  • Process policy changes, claims paperwork, and proof of insurance requests to support customer needs
  • Collect and process payments accurately while maintaining financial compliance
  • Collaborate with claims representatives and internal teams to ensure smooth resolution of customer issues
  • Assist management with additional administrative and operational tasks to support agency success
  • Maintain detailed records and ensure compliance with company policies and industry regulations

Director

Southside Christian Child Care & Preschool
Jeffersonville, IN
10.2018 - 01.2024
  • Recruited, trained, and managed a team of educators and support staff
  • Fostered communication with parents to align expectations with center policies
  • Developed and managed budgets for staffing, resources, and operations
  • Led hiring and performance evaluations to ensure high-quality care and education
  • Collaborated with vendors to ensure compliance with nutritional and safety standards
  • Maintained organized office records and streamlined administrative operations

Assistant Director

Southside Christian Child Care & Preschool
Jeffersonville, IN
01.2015 - 10.2018
  • Assisted in daily operations, including lesson planning and staff supervision
  • Provided conflict resolution and behavioral support to children and staff
  • Maintained a structured and organized classroom environment
  • Coordinated meetings and addressed individual child development concerns

Education

Associates Degree - Early Childhood

Ivy Tech Community College
Sellersburg, IN

Skills

  • Team Leadership and Development
  • Strategic Planning and Execution
  • Customer Experience Enhancement
  • Conflict Resolution and Effective Communication
  • Recruitment and Employee Training
  • Time Management and Organization

Certification

  • Property & Casualty License: Indiana & Ohio
  • Notary Public
  • CPR and First Aid Certified
  • Food Service Accreditation

Additional Information

Strong ability to hire, monitor, and measure employee performance., Knowledge of business, finance, and conflict resolution., Experienced in collaborating with vendors and managing office needs.

Timeline

Field Operations Associate - Customer Experience

Indiana Farm Bureau Insurance
01.2024 - Current

Director

Southside Christian Child Care & Preschool
10.2018 - 01.2024

Assistant Director

Southside Christian Child Care & Preschool
01.2015 - 10.2018

Associates Degree - Early Childhood

Ivy Tech Community College

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Christina Cox