Christina Cruse
Concord,NC
Summary
Accomplished Paramedic with a proven track record at Gaston County Emergency Medical Services, enhancing patient outcomes through advanced life support and critical decision-making skills. Excelled in high-stress environments, demonstrating exceptional patient care and empathy. Skilled in documentation and IV insertion, showcasing a balanced blend of technical proficiency and compassionate service.
Overview
20
20
years of professional experience
Work History
Paramedic
Gaston County Emergency Medical Services
08.2018 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
Sales Associate
K-Mart Department Store
09.2012 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server
Morehead Restaurant
06.2011 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bad Dogs
03.2010 - 03.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Connextions
03.2008 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nutrition Service Worker
Northeast Medical Center
06.2004 - 03.2008
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
- Participated in continuous improvement initiatives aimed at enhancing the overall quality of nutrition services offered to patients.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
Education
No Degree - Criminal Justice
Strayer University
Concord, NCCertification - Paramedicine
Gaston College
Dallas, NC01-2021
Certification - EMT
Rowan-Cabarrus Community College
Salisbury, NC01-2018
High School Diploma -
Mount Pleasant High School
Mount Pleasant, NC05-2004
Skills
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Direct patient care
- Patient assessments
- IV insertion
- Pre-hospital care
Timeline
Paramedic
Gaston County Emergency Medical Services
08.2018 - Current
Sales Associate
K-Mart Department Store
09.2012 - 08.2014
Server
Morehead Restaurant
06.2011 - 09.2012
Server
Bad Dogs
03.2010 - 03.2011
Customer Service Representative
Connextions
03.2008 - 01.2010
Nutrition Service Worker
Northeast Medical Center
06.2004 - 03.2008
No Degree - Criminal Justice
Strayer University
Certification - Paramedicine
Gaston College
Certification - EMT
Rowan-Cabarrus Community College
High School Diploma -
Mount Pleasant High School
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