Christina Cruz
Citrus Springs,FL
Summary
I am currently employed as the Support Services Sergeant with the Hernando County Jail, where I supervise Maintenance, Laundry, Programs, Visitation, the Mail Room, Education, and the Inmate Commissary. My duties include ensuring that all assigned areas operate in an orderly, secure, and efficient manner. I am responsible for supervising subordinates, providing guidance, and ensuring that deputies, civilian staff, and I adhere to agency rules, regulations, orders, procedures, and other operational directives. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Support Services Sergeant
Hernando County Sheriff’s Office
01.2013 - Current
- I am currently employed as the Support Services Sergeant with the Hernando County Jail, where I supervise Maintenance, Laundry, Programs, Visitation, the Mail Room, Education, and the Inmate Commissary.
- My duties include ensuring that all assigned areas operate in an orderly, secure, and efficient manner.
- I am responsible for supervising subordinates, providing guidance, and ensuring that deputies, civilian staff, and I adhere to agency rules, regulations, orders, procedures, and other operational directives.
- Prior to my promotion to Sergeant, I served as Operations Corporal for Housing, where I maintained care, custody, and control of the inmate population.
- During my tenure at the Hernando County Sheriff’s Office, I have assisted with numerous audits, leveraging my extensive knowledge and training from the Department of Corrections.
- I began my career as a Detention Housing Deputy and, over thirteen years, have demonstrated dedication, loyalty, and a strong work ethic.
- I have applied my training and experience in the supervision of a wide range of inmates, including those classified as Escape Risk, Protective Custody, Administrative Segregation, Red Dot, Violent, Medium, and Maximum Security, as well as inmates under U.S. Marshal and federal custody.
- I have consistently demonstrated the ability to supervise effectively, communicate clearly, and utilize interpersonal skills when managing inmates of any classification or threat level.
- My professional certifications include General Instructor, Defensive Tactics Instructor, and CPR/First Aid Instructor.
- I am also recognized as a Warrant Service Officer for U.S. Immigration and Customs Enforcement, a Certified Jail Manager through the American Jail Association, a Florida Corrections Accreditation Commission Auditor, and a Florida Model Jail Inspector.
- Additionally, I completed the crossover to law enforcement and earned dual certification, enhancing my ability to serve the agency in multiple capacities.
Caustic/Tool Control Officer
Hernando Correctional Institution
12.2006 - 12.2012
- During my six-year career at the Department of Corrections, I departed as the Caustic/Tool Control officer responsible for the accountability and security of all chemicals and tools.
- I maintained accurate inventories of all items associated with chemicals and ensured the proper issuance and storage.
- I am responsible for cataloging all new devices, including their tool class and restricted distribution.
- I have effectively worked every position in the facility, including housing, internal security, food service, and transport, and acted in a supervisory capacity over housing.
- I have achieved a reputation as a reliable officer who can be called on in any situation.
Housing Officer and Booking Officer
Hernando County Jail
06.2010 - 08.2010
- I was employed by the Corrections Corporation of America at the Hernando County Jail during the facility's transition from CCA back to Hernando County.
- During this time, I gained tremendous insight into the operational difference between a prisons versus a county jail.
- Corrections Corporation of America
Education
Correctional Officer Cross over training - Law Enforcement
Withlacoochee Technical College
08.2014
Basic Correctional Recruit Certificate -
Withlacoochee Technical College
08.2007
High School - Graduated with Cum Laude Honors
Lecanto High School
05.2005
Skills
- Inmate supervision
- Incident management
- Compliance auditing
- Security procedures
- Facility management
- Training development
- Crisis intervention
- Team leadership
- Effective communication
- Risk assessment
- Policy writing
- Conflict resolution
- Attention to detail
- Time management
- Decision making
- Data management
- Maintenance & repair
- Recordkeeping
- Quality assurance
- Public speaking
- Project planning
- Relationship building
- Organization and time management
- Problem resolution
- Calm under pressure
- Active listening
- Analytical thinking
- Interpersonal communication
- Clerical support
- Customer relations
- Research
- PPE use
- Social perceptiveness
Training
- Field Training Officer
- Weapons of mass destruction
- Incident command system
- Survival Tactics for Corrections
- Cross over Training from Corrections to Law Enforcement
- Corrections Compliance
- Sex Crime Investigations
- Drug Abuse Awareness Education
- Electronic Restraint Device
- Cell Extraction
- Urinalysis Testing
- Caustic Chemical Issuance and Storage
- Tool Control
- Evasive Vehicle Operations
- Medical Transportation Procedures
- Autism Awareness
- Female Enforcers
- Hostage Negotiations
- Defensive tactics Instructor
- Pepper ball Instructor
- General Instructor
- Crisis Intervention
- Line Supervision
- Middle Management
- Florida Model Jail Standard Inspector
- Florida Corrections Accreditation Commission Inspector
- CPR/First Aid Instructor
- Warrant Service Officer
- Certified Jail Manager
References
Available upon request
Awards
- Detention Deputy of the Quarter, 08/01/22, Hernando County Sheriff’s Office
- Detention Deputy of the Quarter, 08/01/14, Hernando County Sheriff’s Office
- Life Saving Medal, 08/01/15, Hernando County Sheriff’s Office
- Life Saving Medal, 02/01/18, Hernando County Sheriff’s Office
- Correctional Officer of the Month, 09/01/09, Hernando Correctional Institution
- Correctional Officer of the Month, 08/01/12, Hernando Correctional Institution
Timeline
Support Services Sergeant
Hernando County Sheriff’s Office
01.2013 - Current
Housing Officer and Booking Officer
Hernando County Jail
06.2010 - 08.2010
Caustic/Tool Control Officer
Hernando Correctional Institution
12.2006 - 12.2012
Correctional Officer Cross over training - Law Enforcement
Withlacoochee Technical College
Basic Correctional Recruit Certificate -
Withlacoochee Technical College
High School - Graduated with Cum Laude Honors
Lecanto High School