Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline
Christina Cubbage

Christina Cubbage

Round Rock,TX
Another belief of mine: that everyone else my age is an adult, whereas I am merely in disguise.
Margaret Atwood

Summary

Dedicated technology professional and experienced gaming industry expert with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5

Years of Community Support (Forum Moderation, Twitch, YouTube)

8
8

Years of experience in the Tech and Gaming industry (AAA)

5
5

Years of Property Management

21
21

Years of professional experience

Work History

Product and Support Implementation Consultant

SCS Cloud
Belleair Beach, FL
04.2022 - Current
  • Assisted with installation bundles for clients using NetSuite.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
  • Evaluated implementation personnel training procedures, taking customer feedback and overall implementation performance metrics into account when designing future training guidelines.
  • Explained complex, technology-related issues in basic, understandable terms to clients.

Software Support Specialist

Accruent
Austin, TX
11.2020 - 04.2022
  • Followed up with over 6 business clients a day to verify optimal customer satisfaction and technical troubleshooting for CMMS software known as Maintenance Connection.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Wrote basic code for troubleshooting via SQL (Schema) within Maintenance Connection.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.

Support Specialist (Special Projects)

Blizzard Entertainment
Austin, TX
09.2014 - 11.2020
  • Provided feedback to Service Technology Department for new internal system used within Customer Support to communicate solutions used to resolve player issues.
  • Assisted with Blizzard Gear Store convention sales, as well as booth setup and tear down.
  • Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging metrics.
  • Participated in testing of newest business process management platform and knowledge centered support database by proving feedback for optimizing the user interface for both systems
  • Entrusted with special projects from upper management that included retention contacts, forum moderation, supporting external Esports events for the company and creating guides for Esports project teams for new processes via Confluence.
  • Functioned as the point of contact for Blizzard’s internal knowledge centered support system with Salesforce.

Education

Some College (No Degree) - Liberal Arts And General Studies

Lone Star College System, Spring, TX

Skills

  • Self-Motivated
  • Flexible and Adaptable
  • Emotional support understanding
  • Productivity standards
  • Team Communication and Collaboration
  • Training Material Development
  • Account Administration
  • Tracking and Documentation
  • Customer Implementation
  • Organizational Skills

Affiliations

Accruent LGBT Council Member - 2020 - 2022

Accruent Women's Empower Member - 2020 - 2022

Blizzard's Women's Council Member- 2019 - 2020

Blizzard's Philanthropy Council - 2017 - 2020

Blizzard's Every Voice Matters Council Member 2017 - 2018

Blizzard's Toastmasters - 2017 - 2018

CrowdSource Rescue Dispatcher 2017 – present

The Austin Bulldog Meetup Founder 2013 - present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Product and Support Implementation Consultant - SCS Cloud
04.2022 - Current
Software Support Specialist - Accruent
11.2020 - 04.2022
Support Specialist (Special Projects) - Blizzard Entertainment
09.2014 - 11.2020
Lone Star College System - Some College (No Degree), Liberal Arts And General Studies

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Christina Cubbage