Christina Cummings

• All fields of store management, maintaining stores appearance
• Opened and closed store following established procedures.
• Managed cash registers and processed customer transactions efficiently.
• Assisted customers with product inquiries and provided exceptional service.
• Supervised staff during shifts and delegated daily responsibilities.
• Ensured store merchandising adhered to company standards and guidelines.
• Conducted inventory checks to maintain stock levels and accuracy.
• Resolved customer complaints professionally to enhance satisfaction levels.
• Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules
• Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
• Ensured a clean and organized store

• Opening and closing store maintain cleanliness.Resolved customer complaints using effective communication techniques.
• Managed cash handling and balanced register daily for accuracy.
• Educated customers on services offered and promoted relevant products.
• Maintained a clean and organized workspace
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Conducted regular follow-up calls with customers after resolving their issues.
• Collected deposits or payments

• Managed inventory levels and organized stock to maintain product availability.
• Scheduled employee shifts to optimize staffing during peak hours and events.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Opening and closing store maintaining cleanliness, cash, handling, and bank drop off

• Specialising in deep cleaning commercial and residential proprieties.

• Receiving inbound calls for cable package information.
• Add on sales. And or transfers.
• Make outbound calls to schedule payment dates and or add services.