Summary
Overview
Work History
Education
Skills
Timeline
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Christina Cunha

Jefferson City,MO

Summary

Dynamic small business owner with a proven track record at Affordable Housekeeping, excelling in vendor relations and business marketing. Recognized for establishing a loyal customer base through exceptional service and attention to detail. Strong leadership and problem-solving skills contributed to a thriving operation, consistently exceeding client expectations.

Overview

11
11
years of professional experience

Work History

Small Business Owner

Affordable Housekeeping
03.2020 - 05.2025
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Restaurant Shift Manager

Dennys Restaurant
02.2017 - 02.2020
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.

Customer Service Cashier

Tesoro Petroleum
01.2014 - 02.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Roelawn High School
Turlock, CA
06-1996

Skills

  • Small business management
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Strong work ethic
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Time management
  • Hospitality service expertise
  • Organization
  • Shift planning

Timeline

Small Business Owner

Affordable Housekeeping
03.2020 - 05.2025

Restaurant Shift Manager

Dennys Restaurant
02.2017 - 02.2020

Customer Service Cashier

Tesoro Petroleum
01.2014 - 02.2017

Roelawn High School

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Christina Cunha