Michelle Folsom
Jasper,TX
Summary
Compassionate professional with extensive experience in patient care and client relationship management. Known for attention to detail and effective communication, contributing to exemplary service delivery and patient satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner
Honeys Housekeeping
Jasper, Texas
02.2023 - 11.2025
- Managed daily operations of cleaning services across multiple client locations.
- Supervised and trained cleaning staff to ensure high service standards.
- Developed and implemented efficient scheduling systems for housekeeping teams.
- Handled customer inquiries and resolved service-related issues promptly.
- Conducted quality control inspections on completed cleaning tasks.
Patient Care Technician
EMD Healthcare
Jasper, Texas
10.2021 - 02.2023
- Monitored patient vital signs and reported changes to medical team.
- Maintained cleanliness and organization of patient areas and equipment.
- Provided direct patient care and assistance to healthcare team members.
Patient Care Nursing Assistant
Bussey Family Clinic
Newton, Texas
10.2001 - 06.2015
- Documented patient care details in electronic health record systems accurately.
- Maintained a clean and safe environment in patient care areas diligently.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Administered medications under supervision of Registered Nurse.
- Performed basic clerical duties such as filing documents, answering telephones.
Education
High School Diploma -
Newton High School
Newton, TX05-1991
Certificate - Phlebotomy
Lamar State College Orange
Jasper, TXSkills
- Quality control
- Scheduling systems
- Customer service
- Client relationship management
- Professional networking
- Attention to detail
- Verbal and written communication
- Driven and determined
Certification
BLS
Timeline
Business Owner
Honeys Housekeeping
02.2023 - 11.2025
Patient Care Technician
EMD Healthcare
10.2021 - 02.2023
Patient Care Nursing Assistant
Bussey Family Clinic
10.2001 - 06.2015
High School Diploma -
Newton High School
Certificate - Phlebotomy
Lamar State College Orange