Christina Czarkowski

• Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
• First point of contact with new customers, explaining contract, onboarding process
• Worked with customers to obtain all necessary information for successful onboarding, such as LOA (letter of authorization) and implementation information
• Ensured set up fees were paid and posted to accounts prior to moving order to provisioning for setup
• Created reports in SalesForce for sales team to determine prospects

• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Maintained established SLA's to ensure customers were onboarded in a timely manner
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Kept detailed records of daily progress to identify and correct areas needing improvement.

· Supervised 10 employees out of Manchester NH

· Ensured service level agreements for install time frames were met

· Audited customer services to ensure billing and programming lined up

· Primary contact for complex VOIP call flow set up

· Capable of explaining complicated telecommunications concepts to non-technical professionals

· Lead provisioner in charge of Porting TNs from other carriers to Tpx

· Responsible for project ports (over 500 numbers)

· Provisioned 911 services through DASH Carrier Services

• Decreased order interval time from 18 business days to 9 business days in 3 months
• Managed 23 employees out of Manchester NH and LA, CA
• Reduced order backlog from 1000+ requests to just under 700 in 3 months
• Created work schedule for employees to include phone coverage
• Developed a training program for new hires and ongoing training for current employees
• Primary support escalation point for critical outages and issues
• Created repots for Senior management detailing MAC intervals/orders completed
• Monitored call center SLA and moved agents between call centers to ensure coverage

• Reviewed benefits paperwork for accuracy and completeness
• Directed and controlled 401K, medical, dental and vision benefit packages
• Managed continuous enrollment processes, as well as yearly enrollment periods
• Located providers for employee medical, dental and life
• Greeted members coming into the building
• Scheduled and set up monthly association meetings

• Worked with engineers to map pole placement on M4 mapping system
• Dispatched field technicians to customer’s locations for phone service requests
• Answered incoming repair questions, including troubleshooting over the phone
• Worked complex installs for PBX phone systems