Summary
Overview
Work History
Education
Skills
Other Education
History
Work Availability
Timeline
Receptionist
Christina Day

Christina Day

Summary

My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

*Possesses exceptional problem-solving skills, is detail oriented, attains excellent time management, interpersonal and multitasking skills.

*Detail-oriented team player with strong organizational skills. Driven and dependable candidate successful at managing multiple priorities and projects with a positive attitude while maintaining a high degree of accuracy.

*Strong ability to learn and adapt to new technologies.

*Willingness to take on added responsibilities to meet team goals.

*Customer service oriented, communicates effectively and tactfully.

*Utilizes all available resources to educate and train others as necessary

*Maintains confidentiality

*Ability to remain focused and efficient with limited to no direction



Overview

21
21
years of professional experience

Work History

Permit Manager

Empire Graphics LLC
01.2019 - Current
  • Oversees and manages others who assist with the permit process
  • Customer liaison for all permitting needs
  • Attends meetings with county officials as needed
  • Performs due diligence outlining codes and permit requirements
  • Reviews all drawings/elevations to ensure required information is present
  • Obtains all required documents such as stamped engineered drawings, occupancy certifications and authorizations
  • Orders surveys as needed
  • Prepare, submit, and follow up on permit application packets
  • Builds and maintain relationships with National accounts
  • Builds and maintain relationships with County permit offices
  • Create and maintain spreadsheets for tracking the review process, documents, invoices, and fees
  • Permit obtainment and closeout, preparation for invoicing
  • Record keeping, Data entry and obtainment.

Sales/Project Manager

Seal Pros Inc.
01.2013 - 01.2019
  • Exceptional customer service and support
  • Phone and email follow up to clients, data entry and recordation
  • Builds exceptional relationships with the community and co-workers both professional and personal
  • Meets with clients and builders one on one to determine their needs and to create a bond in the industry
  • Schedules and meets for timed and untimed appointments with clients to outline needs and expectations
  • Provides accurate and detailed proposals for new and existing clients
  • Record keeping and reporting regarding sales, customers, and locations
  • Obtains and educates on knowledge of laws and regulations
  • Generates and provides sales externally on sealing, repairs, and paving
  • Generates reports pertaining to dollars and marketing
  • Contract management, data entry, and invoice processing
  • Assists in development of new and effective guidelines to process orders and to take care of clients
  • Trains new employees.

Senior Sales Administrator/Account Manager

Benelli USA
01.2003 - 01.2011
  • Assists manager with daily duties such as correspondence, creating guidelines, outline job duties for employees
  • Assists with interview communications and evaluation of resumes for potential customer support staff
  • Trains new service representatives, providing a clear understanding of their job requirements
  • Contacts and resolves complaints from consumers
  • Daily contact with Accounts through phone calls, emails, letters, etc
  • Opens new accounts and keeps up to date with contractual maintenance
  • Various reporting for 250 or more accounts and inventory on five (5) product lines
  • Data entry and record keeping
  • Preparation of monthly commissions, pulls reports to process for pay out
  • Enters & processes Sales orders, Repair orders, and Credit order entry
  • Provide technical assistance and guidance to customers
  • Created and maintained customer service survey
  • Provide accounts and customers with complete satisfaction and service
  • Assisted in the generation of more than $8,000,000.00 in sales within my South East Territory.

Education

High School Diploma, 4-year general studies program -

Gwynn Park Senior High

CNA, College of Southern Maryland -

Skills

  • Proficient with Microsoft office and Internet
  • Excel
  • Word
  • Outlook
  • Power point
  • Multiple CRM Programs
  • Acrobat
  • Report Preparation
  • Fee Management
  • Records Management
  • Document Review
  • Proficient in [Software]
  • Data Entry
  • Document Verification
  • Office Management
  • Researching Skills
  • Account Management
  • Dispute Resolution
  • Customer Service
  • Problem-Solving Abilities
  • Document Management
  • Document Preparation
  • Researching skills
  • Application Review

Other Education

  • Diploma in Human Resources (Alison Courses)
  • Workplace Safety and Health (Alison Courses)
  • On Job Courses: Excellence in Service
  • Perform to Win, Goal Setting, and Planning
  • Perform to Win, Performance Management
  • Employee Performance: Resolving Conflict
  • Excellence in Service: Working with Upset Customers
  • Excellence in Service: Providing Superior Customer Service
  • Sexual Harassment
  • OSHA (Alison Courses)
  • Protection of Proprietary Information
  • Front Desk Security
  • Using/Understanding Microsoft Office
  • Motorola Ethics in Action
  • Using/Understanding Microsoft Excel

History

  • Permit Manager, Empire Graphics LLC, 2019-01-01 > Current (100% Remote)
  • Sales/Project Manager, Seal Pros Inc., 2013-01-01> 2019-12-31 (85% Field, 15% Office)
  • Senior Sales Administrator/Account Manager, Benelli USA, Maryland, 2003-01-01> 2011-12-31, (100% Office)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Permit Manager

Empire Graphics LLC
01.2019 - Current

Sales/Project Manager

Seal Pros Inc.
01.2013 - 01.2019

Senior Sales Administrator/Account Manager

Benelli USA
01.2003 - 01.2011

High School Diploma, 4-year general studies program -

Gwynn Park Senior High

CNA, College of Southern Maryland -

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Christina Day