Christina De Sanctis

• Served as primary point of contact for customers, delivering a legendary customer experience.

• Provided consultative advice on banking solutions, including accounts (personal + business) and loans.

• Utilized tools to identify opportunities and build strong customer relationships.

• Assessed needs and recommended products that enhance efficiency and savings.

• Educated customers on self-service digital banking options.

• Resolved customer issues independently or escalated complex problems as needed.

• Ensured compliance with company and regulatory guidelines, including the Bank Secrecy Act.Assisted clients with account inquiries and transactions, ensuring prompt service delivery.

• Educated customers on banking products, enhancing their financial literacy and product understanding.
• Resolved customer complaints effectively, fostering positive relationships and trust in banking services.
• Monitored account activity for potential fraud, implementing measures to protect client assets.
• Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
• Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
• Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
• Collaborated with team members to achieve branch sales targets and enhance overall productivity.
• Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
• Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
• Enhanced customer loyalty through proactive communication and timely resolution of issues.
• Identified, marketed and recommended bank products and services to achieve individual sales.
• Monitored and verified suspicious activity on customer accounts.
• Executed wire transfers, stop payments and account transfers.

• Identified customer needs and recommended appropriate financial solutions.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Resolved customer complaints in a professional manner.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Advised customers on bank products, services and financial planning options.
• Adhered to strict security protocols when handling confidential information.
• Utilized problem-solving skills to identify potential issues with customers' accounts and recommend solutions.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Followed up on requests from customers in a timely manner.
• Processed wire transfers for customers both domestically and internationally.
• Assisted customers in opening new accounts.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Answered customer inquiries regarding bank products and services.
• Trained new employees on banking processes and procedures.
• Performed daily reconciliation of cash drawer
• Assisted in the preparation of bank statements, balance sheets, profit and loss statements and related documents.
• Followed up with customers regarding account status or unresolved problems.
• Provided customer service by assisting with account inquiries, deposits, withdrawals and other transactions.

• Strong communications skills, paying strong attention to detail with all transactions.
• Verified customers' identification to ensure compliance with laws and regulations.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Explained the features of various banking products available to customers.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
• Adhered strictly to all security procedures related to handling money at the teller window.
• Followed up on requests from customers in a timely manner.
• Answered customer inquiries regarding bank products and services.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Balanced cash drawers on a daily basis.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.

• Greeted customers, answered their questions and provided them with assistance.
• Managed inventory and supplies to ensure materials were available when needed.
• Encouraging healthy physical activity by playing games throughout the playground
• Teaching good manners by setting clear expectations for behavior in various settings.
• Establishing trust through consistent communication with both parents and kids.

• Provided excellent customer service by anticipating customer needs.
• Took reservations over phone and in person.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Assisted other departments when needed such as bussing tables or delivering food orders.
• Managed incoming calls during busy shifts.
• Processed payments from customers using a POS system.
• Provided customers with accurate wait times and monitored waiting list.
• Resolved conflicts between customers when necessary.
• Assisted servers in seating guests by escorting them to their tables.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Greeted guests and gathered information to seat groups or place on waitlist.