Christina Desmond
Bremerton ,WA
Summary
Dedicated Health Care Specialist with a proven track record at Peninsula Community Health Services, enhancing clinic efficiency and patient satisfaction through expert phlebotomy and empathetic patient care. Skilled in HIPAA regulations and teamwork, I've significantly contributed to quality improvement initiatives, fostering trust and collaboration among multidisciplinary teams. Strong record of delivering impactful patient care and contributing to healthcare teams. Known for collaborative approach, adaptability, and achieving results in dynamic environments. Reliable, skilled in communication, and committed to patient well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Family Planning Coordinator
Peninsula Community Health Services Pchs
Bremerton, WA
11.2025 - Current
- Coordinated family planning services to enhance patient access and education.
- Developed and implemented outreach programs to promote reproductive health awareness.
- Collaborated with healthcare providers to streamline referral processes for patients.
- Managed patient scheduling and follow-up procedures for family planning appointments.
Medical Assistant
Peninsula Community Health Services Pchs
Port Orchard, WA
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Health Care Specialist
Peninsula Community Health Services Pchs
Silverdale, WA
02.2023 - 11.2025
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Contributed to a positive office environment by creating strong working relationships with colleagues, resulting in improved team collaboration.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant Apprentice
Peninsula Community Health Services Pchs
Port Orchard, WA
04.2021 - 09.2022
- Facilitated seamless transitions between appointments by efficiently preparing exam rooms for subsequent patients.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care to diverse patient populations.
- Promoted patient satisfaction by addressing concerns promptly, demonstrating empathy, and maintaining confidentiality at all times.
- Enhanced patient experience by providing compassionate care and assisting with daily living activities.
Cashier
Kroger
Bremerton, WA
01.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Walgreens
Bremerton, WA
07.2016 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sprint Call Center Supervisor
Concentrix
Bremerton, WA
06.2013 - 03.2016
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Olympic College
Bremerton, WA05-2019
Skills
- Customer service
- HIPAA regulations
- Patient education
- Phlebotomy techniques
- Sterilization techniques
- Quality improvement
- Medical evaluation
- Record preparation
- Teamwork and collaboration
- Problem-solving
- Vital signs monitoring
- Training and Mentoring
Accomplishments
- Used Microsoft Excel to assist inventory tracking spreadsheets, and Patient tracking.
- Documented and resolved patient cases which led to more patient encounters.
- Achieved patient encounters through effectively helping with Reports like A1c, Hypertension, and Combo 10.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
- Washington State Driver's License
Timeline
Family Planning Coordinator
Peninsula Community Health Services Pchs
11.2025 - Current
Health Care Specialist
Peninsula Community Health Services Pchs
02.2023 - 11.2025
Medical Assistant
Peninsula Community Health Services Pchs
10.2022 - Current
Medical Assistant Apprentice
Peninsula Community Health Services Pchs
04.2021 - 09.2022
Cashier
Kroger
01.2020 - 03.2021
Customer Service Cashier
Walgreens
07.2016 - 08.2018
Sprint Call Center Supervisor
Concentrix
06.2013 - 03.2016
High School Diploma -
Olympic College