Open To Work
Verified
This profile is verified using an email address.
Christina Diaz
San Jacinto,United States
Work Preference
Summary
Customer service and operations professional with a comprehensive background in credit and collections, call center operations, and technical troubleshooting. Proficient in managing high-volume inbound and outbound calls, handling multiple live chat conversations, and maintaining accurate records for payments and accounts.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Credit and Collections Specialist
Sunrun
08.2024 - 10.2025
- Contacted customers about outstanding balances and negotiated tailored payment solutions.
- Managed high-volume inbound and outbound calls via dialer systems to address customer account inquiries and facilitate payments.
- Maintained and updated spreadsheets to track accounts and payments, ensuring accurate reporting.
- Handle up to four simultaneous live chat conversations while supporting a team of 60-100 agents.
Monitoring Supervisor
Penguin Home Solutions
Riverside, CA
02.2021 - 03.2023
- Utilized Enphase and SolarEdge platforms to monitor system performance.
- Diagnosed and resolved monitoring and performance issues.
- Developed and maintained monitoring sites for residential solar installations to ensure optimal system performance.
- Serviced solar inverters and battery systems to enhance reliability and functionality.
- Assisted installation teams when additional technical support was required.
- Cultivated strong working relationships with technicians and customers to facilitate effective communication and support.
Phlebotomist
VA Clinic
Redlands, CA
05.2020 - 02.2021
- Collected blood specimens using venipuncture, syringe, vacuum tube, and butterfly methods.
- Processed samples through centrifugation, labeling, and preparation for timely shipment to central lab, ensuring accuracy and reliability.
- Administered therapeutic phlebotomy following physician orders.
- Monitored patients for adverse reactions, ensuring safety and maintaining specimen quality.
- Maintained sanitation and infection control protocols, ensuring proper use of PPE to protect patient and staff health.
Phlebotomy Technician
LabCorp
Perris, CA
11.2019 - 04.2020
- Executed venipuncture and specimen collection for laboratory testing, ensuring quality samples.
- Verified patient information, ensuring accurate specimen labeling for reliable test results.
- Adhered to strict safety, infection control, and laboratory protocols to maintain a safe testing environment.
Education
Some College (No Degree) - Phlebotomy
Complete Phlebotomy Training
Sun City, CASkills
- Credit & Collections
- Account Resolution
- Payment Processing
- Delinquency prevention
- Payment plan coordination
- Payment posting
- Customer Service
- Customer Support
- Call Center Operations
- Spreadsheet Management
- Technical Troubleshooting
- Troubleshooting
- Accuracy
- Team Collaboration
- Active listening
- Stress management
- Communication
- Solar Monitoring
- Blood collection
- Patient safety
- Sample processing
- Infection control
Personal Information
Work Permit: Authorized to work in the United States for any employer
Additional Information
Enphase, SolarEdge, Dialer Systems, Spreadsheet Tracking, Communication, Customer Support, Troubleshooting, Accuracy, Team Collaboration
Certification
- Certified Phlebotomy Technician I- CPT -01014222
Timeline
Senior Credit and Collections Specialist
Sunrun
08.2024 - 10.2025
Monitoring Supervisor
Penguin Home Solutions
02.2021 - 03.2023
Phlebotomist
VA Clinic
05.2020 - 02.2021
Phlebotomy Technician
LabCorp
11.2019 - 04.2020
Some College (No Degree) - Phlebotomy
Complete Phlebotomy Training