Christina Diaz
Santa Rosa,CA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
10
10
years of professional experience
Work History
Retail Floor Supervisor
Macys
02.2018 - 12.2022
- Daily execution of driving store profitability by meeting/exceeding goals.
- Specialized knowledge to go beyond routine to solve complex problems, while maintaining excellent customer service.
- Hiring, coaching, motivating and inspiring team members to maximize their individual performance.
- Organizing meetings and schedules for 25+team members
Admissions/Lead Patient Care Coordinator
Adventist Health
01.2015 - 02.2018
- Manage salesforce data for admissions.
- Manage patient accounts, charting, insurance, referrals and financial information in confidential manner.
- Communicate and collaborated with clinical team.
- Complete pre-assessments, intakes and paperwork for admissions.
Office Manager
Buckingham Water District
08.2012 - 01.2015
- Streamlined office operations by implementing
- Efficient filing systems and organizational strategies.
- Handling of account payables, and receivables.
- Reduced costs with meticulous budget
- Monitoring and expense tracking for essential supplies and equipment.
Skills
- Operations Management
- Team Leadership
- Communication
- Analytical and Critical thinking
- Customer Relations
- Operations Oversight
- Performance Improvements
- Employee Development
- Task Delegation
- Team Supervision
- Safety Monitoring
Timeline
Retail Floor Supervisor
Macys
02.2018 - 12.2022
Admissions/Lead Patient Care Coordinator
Adventist Health
01.2015 - 02.2018
Office Manager
Buckingham Water District
08.2012 - 01.2015
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