Tatiyana Wiley
Summary
To secure a responsible career opportunity to fully utilize my skills, while contributing significantly to the company's success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Retail Floor Supervisor
Vans, a VF Company
11.2022 - Current
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Ensure that the store team is engaging with each customer to create an authentic brand experience and assist with visual merchandising standards within the store.
- Mentors new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Copies plus manager
Towson University
08.2021 - 08.2023
- Provided faculty, staff, and students with high-quality retail services
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restaurant Team Member
Papa Johns
Towson, MD
07.2022 - 11.2022
- Performs assigned workstation duties including making quality products, taking orders, and providing exceptional customer service.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Displayed excellent teamwork skills while working in a fast-paced environment with fellow team members.
Administrative compliance Intern
Johns Hopkins Eastern
06.2019 - 08.2019
- Scanned and faxed files through the Johns Hopkins database.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
Bachelor of Science - Psychology
Towson University
12.2023
Associate of Arts -
BARD COLLEGE
06.2021
High School Diploma -
Bard High School Early College Baltimore
06.2021
Skills
- Complex Problem-Solving
- Organizational skills
- Operations Management
- Team Leadership
- Customer Satisfaction
- Verbal and written communication
- Microsoft Dynamics 365
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Limited Working
American Sign Language
Limited Working
Timeline
Retail Floor Supervisor
Vans, a VF Company
11.2022 - Current
Restaurant Team Member
Papa Johns
07.2022 - 11.2022
Copies plus manager
Towson University
08.2021 - 08.2023
Administrative compliance Intern
Johns Hopkins Eastern
06.2019 - 08.2019
Bachelor of Science - Psychology
Towson University
Associate of Arts -
BARD COLLEGE
High School Diploma -
Bard High School Early College Baltimore