Christina Dingman
Medical Lake,WA
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
24
24
years of professional experience
Work History
Cook and Bartender
Outlaw Bar and Grill
05.2023 - Current
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Owner and Operator
Weinhard Hotel & Jacob's Public House
02.2020 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Event coordinator
Movie and Dinner
10.2018 - 02.2020
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Lead in Research and Correspondence
Express Scripts
03.2005 - 06.2014
- Organized and scheduled the workflow for the team using Microsoft Word and Excel
- Developed new ideas on how to make systems, and the department run more efficiently
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Self-motivated, with a strong sense of personal responsibility.
Research and Correspondence
Medco
10.2000 - 03.2005
- Worked emergency cases
- Made outbound calls
- Insure patient got correct medication to correct address as quickly as possible
Education
Bachelor of Science - Food and Nutrition
University of Idaho
12.2017
Associate of Science -
North Idaho College
06.2016
Skills
- Small business operations
- Cost control and analysis
- Staff hiring
- Project Management
- Staff training/development
- Planning and execution
- Menu development
- Critical Thinking
- Team building
Timeline
Cook and Bartender
Outlaw Bar and Grill
05.2023 - Current
Owner and Operator
Weinhard Hotel & Jacob's Public House
02.2020 - 11.2023
Event coordinator
Movie and Dinner
10.2018 - 02.2020
Lead in Research and Correspondence
Express Scripts
03.2005 - 06.2014
Research and Correspondence
Medco
10.2000 - 03.2005
Associate of Science -
North Idaho College
Bachelor of Science - Food and Nutrition
University of Idaho
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