Christina Divis
Parts manager
Dallas,GA
Summary
Results-driven professional with extensive experience in the automotive industry. Known for effective communication and problem-solving skills, successfully managing inventory levels and coordinating timely deliveries to exceed customer expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parts Manager
Wren's Collision Group
Kennesaw
10.2024 - 03.2026
- Coordinated with suppliers to ensure timely delivery of quality parts.
- Managed inventory levels for parts and supplies in a busy collision center.
- Assisted technicians by providing necessary parts for vehicle repairs.
- Developed relationships with vendors to enhance service efficiency.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Ensured accuracy in order processing and invoicing procedures.
Manager
Collision Tech
Kennesaw
11.2012 - 10.2024
- Assessed vehicle damage to determine repair costs and necessary services.
- Created detailed estimates using industry-standard software and tools.
- Communicated with insurance adjusters to clarify repair processes and costs.
- Collaborated with technicians to ensure accurate parts and labor requirements.
- Reviewed repair orders for completeness and adherence to company standards.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Conducted final quality control check of vehicles prior to customer delivery.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in an increase in repeat business.
- Negotiated prices with vendors for parts and supplies used in collision repair work.
- Processed payments from customers or their insurance companies upon completion of a job.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Managed inventory levels of parts and supplies needed for collision repair jobs on an ongoing basis.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Managed daily office operations and maintained efficient workflow processes.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
Sales Consultant
Peachtree Business Products
Marietta
10.2011 - 10.2012
- Engaged customers through persuasive communication and tailored product offerings.
- Conducted comprehensive needs assessments to identify customer requirements.
- Handled inbound telephone calls from interested customers.
- Conducted outbound sales calls to potential customers, introducing them to products and services.
- Generated new sales opportunities by upselling and cross selling additional products and services.
Account Executive
TimeWarner Cable Business Class
Charlotte
07.2003 - 02.2011
- Managed account portfolios to ensure client satisfaction and retention.
- Developed client relationships through effective communication and service delivery.
- Delivered presentations that highlighted product features and benefits to clients.
- Conducted market research to identify new business opportunities for growth.
- Provided training and support to junior staff on sales strategies and techniques.
- Maintained accurate records of all sales activities using CRM software systems.
Education
Some College (No Degree) - Business Administration and Management
Strayer University
Charlotte, NCSkills
- Parts ordering
- Inventory management
- Quality control
- Vehicle damage assessment
- Customer relationship management
- Estimate creation
- Compliance with insurance procedures
- Vendor relations
- Effective communication
- Problem solving
- Attention to detail
Certification
- I-CAR Gold Class
Timeline
Parts Manager
Wren's Collision Group
10.2024 - 03.2026
Manager
Collision Tech
11.2012 - 10.2024
Sales Consultant
Peachtree Business Products
10.2011 - 10.2012
Account Executive
TimeWarner Cable Business Class
07.2003 - 02.2011
Some College (No Degree) - Business Administration and Management
Strayer University