Ruben Ruiz Jr
El Paso,TX
Summary
Experienced parts manager with 13+ years in dealership parts operations, known for accurate inventory control, vendor coordination, and customer service. Strengths include ordering efficiency, staff training, and keeping repair orders moving with minimal delays.
Overview
13
13
years of professional experience
Work History
Parts Manager
Group 1 Subaru El Paso
El Paso, Texas
09.2022 - Current
- Ordered factory parts and accessories for retail, wholesale, and shop requests.
- Assisted technicians, advisors, and customers at the parts counter with accurate service and product support.
- Communicated with the service department to fill repair order parts requests.
- Resolved customer inquiries related to part availability or quality issues.
- Trained parts counter staff on Subaru catalogs and lookup systems.
- Supported Subaru parts inventory control using dealership DMS and bin location tracking to ensure accurate stock levels.
- Processed returns, cores, and warranty claims according to Group 1 Subaru procedure.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reconciled stock levels, pricing, and special orders for accuracy.
- Investigated discrepancies between physical inventories and records.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Managed daily parts program activities to enhance sales performance and streamline inventory management processes.
- Monitored backorders and expedited shipments through vendor and manufacturer contacts.
- Coordinated delivery schedules for incoming orders.
- Ensured accuracy in order processing and invoicing procedures.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Collaborated with other departments to ensure timely deliveries.
- Streamlined daily parts operations, including fulfilling service requests, generating orders, and tracking inventory to minimize process lags.
- Inspected returned parts for damage before restocking shelves.
- Trained new staff members on proper parts handling technique.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Implemented improvements to streamline the ordering process.
- Coordinated employee schedules to optimize coverage and meet customer demands. and daily assignments.
- Organized and updated schedules to optimize coverage for expected customer demands.
Parts Counter Person
Fox Toyota Of El Paso
El Paso, Texas
04.2013 - 08.2022
- Assisted dealership customers with Toyota parts selection and order processing.
- Retrieved parts for service technicians and repair orders.
- Checked inventory levels and located stocked and special-order components.
- Entered parts invoices and sales records into dealership systems.
- Verified part numbers, pricing, and availability for accuracy.
- Processed wholesale and retail parts requests at Fox Toyota Of El Paso.
- Communicated with vendors to track backorders and incoming shipments.
- Organized counter area and maintained parts bin labels and stock order.
- Received, examined and reshelved returned parts.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Addressed customer complaints professionally and provided product knowledge to enhance service.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Researched parts availability, pricing and delivery times.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Verified stock to ensure accuracy of inventory records.
- Provided technical advice regarding parts and accessories.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Identified opportunities for process improvement within the store operations such as streamlining processes or improving efficiency through automation.
- Participated in regular staff meetings to discuss new products, promotions and customer feedback.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Maintained clean and organized sales areas to create a welcoming environment. and counter areas organized and clean to give a positive first impression to visitors and customers.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Placed inventory numbers on parts to properly identify items for counter associates.
Education
High School Diploma -
J.M. Hank High School
El Paso, TX05-1998
Some College (No Degree) - Business
E.P.C.C.
El Paso, TXSkills
- Parts catalog management
- DMS inventory management
- Inventory verification
- Parts ordering
- Warranty claims management
- Repair order management
- Invoicing management
- Invoice management
- Stock control
- Stock oversight
- Inventory logistics
- Obsolescence management
- Vendor management
- Vendor relations
- Bin tracking
- Ordering parts
- Operations oversight
- Sales forecasting
- Team leadership
- Customer service
- Communication skills
Accomplishments
- Group 1 Operational Excellence Award 1st Qtr. 2026
Timeline
Parts Manager
Group 1 Subaru El Paso
09.2022 - Current
Parts Counter Person
Fox Toyota Of El Paso
04.2013 - 08.2022
High School Diploma -
J.M. Hank High School
Some College (No Degree) - Business
E.P.C.C.