Monica Tijerina-Rubalcaba

• Utilized BMW parts catalog software to accurately identify and order required components.
• Collaborated with service technicians to provide prompt assistance in sourcing parts for vehicle repairs.
• Managed inventory levels to ensure timely availability of parts for service and repairs.
• Trained new staff on parts department procedure process improvements that enhanced operational efficiency and reduced order fulfillment times.
• Analyzed sales trends to optimize inventory management and minimize excess stock issues.
• Developed strong relationships with vendors to negotiate favorable terms and expedite part deliveries.
• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
• Developed a a comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
• Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
• Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Assisted patients with inquiries, providing information about services and procedures.
• Coordinated communication between medical staff and patients to streamline office workflow.
• Maintained accurate patient records using electronic health record (EHR) systems.
• Handled multi-line phone system, directing calls to appropriate departments promptly.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Trained new staff on parts department procedures and effective customer service techniques.
• Implemented process improvements that enhanced operational efficiency and reduced order fulfillment times.
• Led initiatives to streamline workflow processes, resulting in improved productivity within the parts department.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
• Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.

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