Christopher Mcintyre
Gettel Toyota Lakewood
3218 79th Ave E,FL
35
years of professional experience
Dynamic Parts Associate with a proven track record in a luxury setting , excelling in inventory management and customer service. Enhanced operational efficiency through optimized stock control and vendor relations, resulting in significant cost savings. Skilled in parts catalog management and fostering team collaboration to drive sales and improve customer satisfaction.
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Work History
Parts Advisor
9 Months- Assisted customers with parts lookup, fitment verification, and order processing using dealership inventory systems.
- Coordinated parts counter transactions, ensuring accurate billing, invoicing, and record updates.
- Communicated with service department to source needed components and support repair orders efficiently.
- Verified stock levels, located inventory, and placed special orders for unavailable parts.
- Processed incoming shipments, checked part numbers, and stocked merchandise for quick retrieval.
- Supported wholesale and retail customers by recommending correct parts based on vehicle specifications.
- Maintained organized parts department workflows to improve turnaround and reduce order errors.
- Responded to customer inquiries, resolving availability and compatibility questions with accurate product knowledge.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Parts Manager
11 Years 9 Months- Directed parts department operations, aligning inventory control, ordering, and customer support with dealership priorities.
- Managed wholesale and retail parts sales, ensuring accurate fulfillment for service advisors and technicians.
- Optimized stock levels using ordering systems, reducing shortages and excess inventory across fast-moving parts.
- Supervised receiving, binning, and returns processing to maintain accurate records and organized storage.
- Coordinated with service department to source correct Jaguar and Land Rover components for repair orders.
- Trained parts staff on catalog lookup, pricing procedures, and back-order tracking for consistent performance.
- Resolved vendor discrepancies and warranty claims, protecting margins and improving order accuracy.
- Streamlined daily workflows within parts department, improving turnaround time for internal and customer requests.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
Parts Manager
13 Years 1 Month- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and service department .
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
- Managed wholesale and retail parts sales, ensuring accurate fulfillment for service advisors and technicians.
- Optimized stock levels using ordering systems, reducing shortages and excess inventory across fast-moving parts.
- Supervised receiving, binning, and returns processing to maintain accurate records and organized storage.
- Trained parts staff on catalog lookup, pricing procedures, and back-order tracking for consistent performance.
Parts Advisor
8 Years 9 Months- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Education
High School Diploma
Skills
Parts catalog management
Warehouse operations
Shipping procedures
Stock control
Parts identification
Ordering parts
Automotive industry
Customer service
Problem-solving skills
Team collaboration
Inventory management
Order fulfillment
Cycle counting
Vendor relations
Returns processing
Parts documentation
Returns management
Timeline
Parts Advisor
Gettel Toyota Lakewood
02.2026 - CurrentRead More
Parts Manager
Jaguar Landrover Sarasota
04.2014 - 01.2026Read More
Parts Manager
Mercedes Benz Of Sarasota
01.2001 - 02.2014Read More
Parts Advisor
Mercedes Benz Of Pensacola
03.1992 - 12.2000Read More
Escambia High School
High School Diploma
Read More