Christina Djokic
North Olmsted,US
Summary
I am dedicated and compassionate with experience in providing support to vulnerable populations. I am able to demonstrate strong clinical skills, as well as excellent interpersonal and communication abilities. I am committed to promoting social justice and advocating for those in need.
Overview
7
7
years of professional experience
Work History
Therapeutic Behavioral Specialist
ViaQuest Behavioral Health
07.2024 - Current
- Facilitated therapeutic activities that promoted social skills and emotional regulation among clients.
- Trained and mentored new staff on best practices in behavioral interventions and crisis management techniques.
- Developed individualized behavior intervention plans to support client growth and development.
- Advocated for clients' needs within the healthcare system, ensuring access to necessary resources and services.
Medical Receptionist
University Hospitals
Chesterland, OH
09.2021 - 06.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Answered phones promptly and directed calls appropriately.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Psychiatric Social Work Intern
Cleveland Clinic
Cleveland, OH
08.2023 - 05.2024
- Adhered to ethical standards of practice while providing clinical services according to professional guidelines.
- Participated in weekly team meetings to discuss caseloads, provide feedback on client progress, and brainstorm new strategies for service delivery.
- Engaged in reflective practice activities designed to improve self-awareness around personal biases that may impact therapeutic relationships.
- Identified potential safety risks when working with high-risk populations.
- Coordinated referrals to appropriate community agencies for additional support services.
Social Service Coordinator Intern
Cuyahoga County Detention Center
Cleveland, OH
08.2022 - 05.2023
- Developed and maintained effective relationships with clients, families, and other professionals.
- Demonstrated cultural sensitivity when working with diverse populations from different ethnic backgrounds.
- Coordinated and directly monitored family visitations to work toward case plan goals.
Front Desk
North Olmsted Recreation Center
North Olmsted, OH
10.2019 - 09.2021
- Demonstrated excellent communication skills when interacting with customers over the phone or in person.
- Completed daily tasks assigned by management efficiently within deadlines.
- Greeted and checked in guests, verified reservations and managed guest accounts.
- Provided exceptional customer service while responding to inquiries, complaints and requests.
Education
Master of Health in Social Work Candidate - undefined
Cleveland State University
Cleveland, OH, US05.2024
Bachelor of Health in Social Work - undefined
Cleveland State University
Cleveland, OH, US05.2023
Skills
- Client Guidance
- Inpatient Services
- Referrals and Networking
- Family Guidance
- Crisis Intervention
- Social Skills
- Patient Interaction
- Therapeutic Services
- Dynamic Communication Skills
- Mental Health Support
Languages
Croatian - Fluent
Serbian - Fluent
Timeline
Therapeutic Behavioral Specialist
ViaQuest Behavioral Health
07.2024 - Current
Psychiatric Social Work Intern
Cleveland Clinic
08.2023 - 05.2024
Social Service Coordinator Intern
Cuyahoga County Detention Center
08.2022 - 05.2023
Medical Receptionist
University Hospitals
09.2021 - 06.2024
Front Desk
North Olmsted Recreation Center
10.2019 - 09.2021
Bachelor of Health in Social Work - undefined
Cleveland State University
Master of Health in Social Work Candidate - undefined
Cleveland State University