Overview
Work History
Education
Timeline
Generic

Christina Duell

Bergen,NY

Overview

27
27
years of professional experience

Work History

Owner

C & J Machine Tag Engraving
Bergen, NY
11.1998 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Set pricing structures according to market analytics and emerging trends.
  • Managed sales presentations to promote product and brand benefits.
  • Reviewed legal documents related to business operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Developed policies and procedures for the organization.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented quality assurance processes to ensure product excellence.

Owner

Blue Crow Designs
Bergen, NY
01.2020 - Current
  • Created custom pieces based on customer requests using a variety of techniques such as crochet and sewing.
  • Managed inventory levels of raw materials and finished goods in order to meet customer demand.
  • Researched market trends and located target audiences to increase revenue and company scope.
  • Maintained up-to-date records of materials used for each project.
  • Provided feedback to customers regarding design options available for their projects.
  • Computed labor and materials expenses to correctly estimate work costs for customers.
  • Participated in artisan events to promote the business's products.

Customer Service Representative

M & T Bank, Formerly Partners Trust
Rochester , NY
10.2000 - 04.2003
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Developed strong customer relationships to encourage repeat business.
  • Contacted customers about potential service upgrades, services and account changes.
  • Coordinated with other departments regarding customer requests or disputes resolution.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

Administrative Assistant

Metro Resources
Rochester, NY
02.1997 - 03.2000
  • Answered phone calls to provide information, resulting in effective business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Scheduled appointments, meetings and events for management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Performed data entry into computer systems; ensured accuracy of all entered information.

Education

Associate of Science - Biology And Radiology

Monroe Community College
Rochester, NY

Timeline

Owner

Blue Crow Designs
01.2020 - Current

Customer Service Representative

M & T Bank, Formerly Partners Trust
10.2000 - 04.2003

Owner

C & J Machine Tag Engraving
11.1998 - Current

Administrative Assistant

Metro Resources
02.1997 - 03.2000

Associate of Science - Biology And Radiology

Monroe Community College

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Christina Duell