Christina Duell
Bergen,NY
Overview
27
27
years of professional experience
Work History
Owner
C & J Machine Tag Engraving
Bergen, NY
11.1998 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
- Managed sales presentations to promote product and brand benefits.
- Reviewed legal documents related to business operations.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed policies and procedures for the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented quality assurance processes to ensure product excellence.
Owner
Blue Crow Designs
Bergen, NY
01.2020 - Current
- Created custom pieces based on customer requests using a variety of techniques such as crochet and sewing.
- Managed inventory levels of raw materials and finished goods in order to meet customer demand.
- Researched market trends and located target audiences to increase revenue and company scope.
- Maintained up-to-date records of materials used for each project.
- Provided feedback to customers regarding design options available for their projects.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Participated in artisan events to promote the business's products.
Customer Service Representative
M & T Bank, Formerly Partners Trust
Rochester , NY
10.2000 - 04.2003
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, services and account changes.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Administrative Assistant
Metro Resources
Rochester, NY
02.1997 - 03.2000
- Answered phone calls to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments, meetings and events for management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Associate of Science - Biology And Radiology
Monroe Community College
Rochester, NYTimeline
Owner
Blue Crow Designs
01.2020 - Current
Customer Service Representative
M & T Bank, Formerly Partners Trust
10.2000 - 04.2003
Owner
C & J Machine Tag Engraving
11.1998 - Current
Administrative Assistant
Metro Resources
02.1997 - 03.2000
Associate of Science - Biology And Radiology
Monroe Community College
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