CHRISTINA DUENAS
Summary
Healthcare expert with a strong background in patient advocacy, service delivery, and therapeutic techniques. Proficient in coordinating care, managing patient inquiries, and providing emotional support to enhance patient satisfaction and well-being. Committed to continuous improvement through education and collaboration within healthcare teams.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Fitness Coach
Orangetheory Fitness
Santa Clara, CA
03.2026 - Current
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted engaging group workouts, fostering community and motivation among participants.
- Monitored client progress through regular assessments and adjusted plans accordingly.
- Educated clients on proper exercise techniques to minimize injury risk and enhance performance.
- Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
Patient Service Representative
Stanford Medical Center
Menlo Park
06.2024 - Current
- Coordinated appointment scheduling across multiple departments, ensuring efficient patient access to services.
- Managed patient check-in processes efficiently and accurately.
- Assisted patients with insurance verification and billing inquiries effectively.
- Verified insurance information, collected payments, and scheduled appointments to facilitate smooth patient experiences.
- Provided clear information about services and procedures to patients and families.
- Resolved patient concerns promptly, enhancing patient satisfaction through effective communication.
- Collaborated with healthcare providers to streamline patient flow and communication.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
Massage Therapist
Sports Plus
Pleasanton, CA
11.2023 - 07.2025
- Provided therapeutic massages to enhance client recovery and relaxation.
- Established and maintained positive environment for massage clients, creating a therapeutic and calm space using personalized techniques to alleviate ailments.
- Enhanced client satisfaction through attentive service and friendly demeanor, actively listening to and addressing client needs.
- Recommended tailored at-home self-care practices to extend benefits of massage treatments.
Fitness Coach
Orangetheory Fitness
Fremont, CA
03.2019 - 02.2024
- Demonstrated and guided clients through exercise templates and movements. Offered alternatives to accommodate different levels of ability or limitations.
- Instructed clients on proper warm-up and cool-down exercises, enhancing injury prevention and overall workout effectiveness.
- Educated clients on setting achievable short-term and long-term fitness goals.
- Created a supportive and engaging environment by building personal connections with clients, fostering motivation and participation in group sessions.
Nurse Assistant
Stanford Health Care
Palo Alto, CA
03.2010 - 05.2019
- Assisted RN by transporting patients, charting in EPIC, and providing bed baths to ensure adherence to care plans.
- Took and recorded vital signs, I&O, and EKG, and reported any abnormal occurrences.
- Prepared patients for treatments, visits and social activities.
- Assisted patients with daily activities such as bathing, dressing, and eating to enhance their quality of life.
- Built relationships with patients to provide companionship and engage in conversation and recreational activities, enhancing their emotional well-being.
- Delivered emotional support to patients and families during treatment, fostering a compassionate care environment.
- Documented patient information accurately in electronic health records.
Emergency Room Technician
Castle Medical Center
Kailua, HI
02.2007 - 11.2009
- Assisted with triage and roomed patients, performed IV starts, blood draws, EKGs, recorded vitals, and conducted orthostatic assessments.
- Performed wound care and splinting.
- Completed blood draws for lab testing using proper phlebotomy techniques.
- Monitored and reported changes in patient conditions to medical staff.
- Prioritized code calls or other urgent situations with professionalism and efficiency.
- Supported physicians during procedures by outlining specific tasks and ensuring operational needs were met.
Education
Associate of Arts - Paralegal Studies
Bryan University
12.2027
Associate in Science (A.S.) - Nursing
Unitek College
Fremont6 2012
Diploma - Vocational Nursing
Unitek College
Fremont, CADiploma - Athletic Training
CSU
Sacramento, CADiploma - Generel Education
Moreau Catholic High School
Hayward, CASkills
- Patient Relations
- Patient Intake
- Insurance verification
- HIPAA compliance
- Patient advocacy
- Vital Sign Monitoring
- Patient Assessments
- Phlebotomy
- Wound Care
- Basic Life Support
- Advanced Life Support
- ER support
- Critical thinking
- Conflict resolution
- Medical terminology
- Front Desk Management
- Goal setting
- Customer service
- Insurance verifying
- Patient confidentiality
- Attention to detail
- Recordkeeping and file management
- Data entry
Certification
- Massage Therapy Certification - State of california
- BLS
- Group Fitness Instructor
Timeline
Fitness Coach
Orangetheory Fitness
03.2026 - Current
Patient Service Representative
Stanford Medical Center
06.2024 - Current
Massage Therapist
Sports Plus
11.2023 - 07.2025
Fitness Coach
Orangetheory Fitness
03.2019 - 02.2024
Nurse Assistant
Stanford Health Care
03.2010 - 05.2019
Emergency Room Technician
Castle Medical Center
02.2007 - 11.2009
Diploma - Generel Education
Moreau Catholic High School
Diploma - Athletic Training
CSU
Diploma - Vocational Nursing
Unitek College
Associate of Arts - Paralegal Studies
Bryan University
Associate in Science (A.S.) - Nursing
Unitek College