Carissa Moceo
Orlando,Florida
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning, directly impacting increased profits and team performance. Ready to make an immediate contribution to your organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fitness Coach
Orangetheory Fitness
1731 S Orange Ave Orlando Fl 32806
07.2023 - Current
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Kept accurate and updated client records to track progress and provide follow-up.
- Increased member retention by fostering a supportive and inclusive environment for all participants.
- Ensured participant safety by enforcing proper exercise techniques and promptly addressing any potential hazards within the facility.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
Sales Associate
Orangetheory Fitness
1731 S Orange Ave Orlando Fl 32806
04.2023 - 07.2023
- Solved problems and resolved conflicts for team members and customers
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to build rapport and loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Store Manager
Dillard's
Florida Mall Orlando
02.2018 - 01.2023
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Responsible for recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
ASSISTANT DISTRICT MANAGER
Dillard's
10.2015 - 02.2018
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Implemented and developed operational standards, policies and procedures
STORE MANAGER
Dillard's
07.2010 - 10.2015
SALES MANAGER
Dillard's
11.2005 - 07.2010
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Reviewed operational records and reports to project sales and determine profitability
- Developed sales team through motivation, counseling and product knowledge education
SALES ASSOCIATE
Dillard's
04.2004 - 11.2005
- Drove sales through customer relationship building and suggestive selling techniques
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Highlighted new products and company promotions during sales pitches
Education
BACHELOR OF ARTS (B.A.) - HUMANITIES
Florida State University
Tallahassee, FL12.2004
Skills
- Store Operations Oversight
- Standards and Practices
- Process Development and Streamlining
- Inventory Tracking and Management
- Leadership
- Employee Motivation
- Team Development
- Customer Relations
- Special Events
- CPR Certified
- Certified Personal Trainer
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Fitness Coach
Orangetheory Fitness
07.2023 - Current
Sales Associate
Orangetheory Fitness
04.2023 - 07.2023
Store Manager
Dillard's
02.2018 - 01.2023
ASSISTANT DISTRICT MANAGER
Dillard's
10.2015 - 02.2018
STORE MANAGER
Dillard's
07.2010 - 10.2015
SALES MANAGER
Dillard's
11.2005 - 07.2010
SALES ASSOCIATE
Dillard's
04.2004 - 11.2005
BACHELOR OF ARTS (B.A.) - HUMANITIES
Florida State University