Nan Ding
San Francisco,United States
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Energetic Group Fitness Trainer recognized for productivity and efficient task completion.
Overview
8
8
years of professional experience
Work History
Bootcamp Group Fitness Coach/Certified Personal Trainer
O2BodyFit
Daly City, CA
02.2023 - Current
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Developed customized workout plans tailored to clients' needs, goals, and physical capabilities.
- Assisted in the development of new fitness classes and programs for members at the facility.
- Ensured that gym facilities were clean and well maintained at all times.
- Motivated clients by setting realistic expectations regarding physical performance.
- Created detailed reports documenting client progress over time.
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
Store Leader
Philz Coffee
Colma
10.2023 - 10.2024
- Maintained store operations by following policies and procedures; completed reports.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Monitored inventory levels, placed orders for new stock as needed.
- Ensured compliance with health and safety regulations in the workplace.
- Maximized profits by controlling costs and managing budgets effectively.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
Department Manager
REI
San Francisco, CA
12.2022 - 11.2023
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Store Manager
Starbucks
San Francisco, CA
01.2017 - 12.2022
- Training new employees on how to work effectively in the store, including knowledge of products and equipment
- Ensuring that the store is well maintained, clean, and organized at all times
- Participating in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement
- Maintaining relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks
- Implementing operational changes within their stores based on input from district managers or regional directors
- Managing employees’ schedules, including hiring new employees or firing underperforming workers
- Ensuring that coffee quality is maintained by inspecting beans during roasting and brewing processes
- Monitoring inventory levels to ensure that the store does not run out of supplies
Skills
- ISSA Certified Personal Trainer
- ASTI CPR & AED Certified
- Store opening and closing procedures
- Store operations oversight
- Employee supervision and motivation
- Order Fulfillment
- Shipping and Receiving
- Accurate cash handling
- Staff training and development
- Recruiting and hiring
- Schedule management
- Cash Management
- Documentation and Reporting
- Inventory Management
- Payroll Management
- Customer Service
Timeline
Store Leader
Philz Coffee
10.2023 - 10.2024
Bootcamp Group Fitness Coach/Certified Personal Trainer
O2BodyFit
02.2023 - Current
Department Manager
REI
12.2022 - 11.2023
Store Manager
Starbucks
01.2017 - 12.2022