Christina Duong
Philadelphia,PA
Summary
Sales and customer relationship management professional with extensive experience in various sales environments. Demonstrated expertise in communication, negotiation, and strategic planning. Achieved significant improvements in customer satisfaction and loyalty through effective sales strategies, resulting in substantial client base expansion and revenue growth.
Overview
10
10
years of professional experience
Work History
Founder | Business Development & Outreach
All Body Glow
Philadelphia, USA
01.2024 - 11.2025
- Secured and participated in 40+ vending events in one year, introducing the brand to new audiences and expanding brand visibility through direct sales and in-person engagement.
- Led outbound outreach across social media and email, generating interest, qualifying leads, and converting prospects into loyal customers through compelling messaging and personalized follow-up.
- Conducted competitive and trend analyses to launch 10 new product lines aligned with consumer demand.
Technology Strategy Associate
BetMGM
Jersey City, USA
02.2023 - 05.2025
- Managed and streamlined intake, prioritization, and execution of 300+ business and technical initiatives, aligning with corporate and product strategy across data, engineering, and leadership teams.
- Designed and implemented scalable project tracking and CRM-style dashboards (SmartSheet, Workfront), cutting manual triage time by 40% and increasing visibility for stakeholders and senior leadership.
- Partnered cross-functionally to analyze workflows, improve reporting, and identify business development opportunities, driving a 15% rise in stakeholder satisfaction.
Volunteer | Outreach & Event Analytics
Philadelphia Temples
Philadelphia, PA
01.2016 - Current
- Cultivated partnerships with local restaurants and small businesses to secure sponsorships and donations.
- Developed marketing materials for events, boosting community engagement.
- Analyzed donation data to provide insights that guided planning for charity events, generating nearly $300,000 in contributions.
IT Project Manager
Amazon.com
Cupertino, USA
06.2021 - 01.2023
- Managed two large-scale site projects, coordinating 5+ cross-functional teams and external contractors to improve operational efficiency and project delivery.
- Conducted root-cause and trend analyses on high-severity incidents, implementing corrective actions that reduced downtime and systemic risk.
- Executed infrastructure upgrades and change management processes, integrating new technologies to enhance performance and data reliability.
Education
MBA Candidate -
University of Miami
Coral Gables, FL03.2026
Bachelor of Science - Business Administration, Finance & Management Information Systems
Drexel University
Philadelphia, PA06.2022
Skills
- Market and industry research
- KPI tracking
- Customer relationship management
- Outbound sales
- Microsoft PowerPoint
- Project management with Asana
- Data visualization with Tableau
- Spreadsheet analysis with Excel
- Oracle Cloud solutions
- Process improvement
Timeline
Founder | Business Development & Outreach
All Body Glow
01.2024 - 11.2025
Technology Strategy Associate
BetMGM
02.2023 - 05.2025
IT Project Manager
Amazon.com
06.2021 - 01.2023
Volunteer | Outreach & Event Analytics
Philadelphia Temples
01.2016 - Current
MBA Candidate -
University of Miami
Bachelor of Science - Business Administration, Finance & Management Information Systems
Drexel University