CHRISTINA ENRIQUEZ
Glen Arm,MD
Summary
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution. Along With being a Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
18
18
years of professional experience
Work History
Customer Service (REMOTE) Representative Agent
Liveops
Remote
01.2023 - 05.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained accurate records of customer interactions for future reference.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Customer Service (REMOTE) Representative Agent
Working Solutions
Remote
01.2023 - 02.2024
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Consistently met daily performance goals set by management team members.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Performed administrative tasks such as filing documents and updating records.
Warehouse Associate
Amazon
Baltimore, MD
09.2022 - 02.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained accurate records of all incoming and outgoing shipments.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Labeled containers correctly for product identification purposes.
Dental Assistant
Lifetime Dental Care
Bel Air, MD
09.2013 - 04.2016
- Prepared patient x-rays and images for dentist review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Educated patients on proper oral hygiene techniques and habits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
Assistant Store Manager
Zumiez
White Marsh/Columbia, MD
06.2010 - 04.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Assistant Store Manager
Hot Topic
Columbia, MD
04.2011 - 04.2012
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Receptionist
Casper G. Sippel Electric
Parkville, MD
05.2006 - 04.2010
- Resolved customer problems and complaints.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Server
Dennys Restaurant
Parkville, MD
11.2005 - 08.2007
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
Education
Dental Assisting And Radiology Certificate - Dental Assisting
Fortis Institute
Towson, MD02.2012
High School Diploma -
Loch Raven High School
Towson, MD06.2010
Skills
- Customer service
- Time management
- Leadership
- Communication skills
- Sales
- Computer skills
- Microsoft excel
- Microsoft office
- Microsoft word
- Computer literacy
- Technical Troubleshooting
- Telephone reception
- Customer Support
- Account Servicing
- Client Services
- Sales expertise
- Performance Tracking
- CRM workflow development
- Remote Technical Support
Timeline
Customer Service (REMOTE) Representative Agent
Liveops
01.2023 - 05.2024
Customer Service (REMOTE) Representative Agent
Working Solutions
01.2023 - 02.2024
Warehouse Associate
Amazon
09.2022 - 02.2023
Dental Assistant
Lifetime Dental Care
09.2013 - 04.2016
Assistant Store Manager
Hot Topic
04.2011 - 04.2012
Assistant Store Manager
Zumiez
06.2010 - 04.2015
Receptionist
Casper G. Sippel Electric
05.2006 - 04.2010
Server
Dennys Restaurant
11.2005 - 08.2007
Dental Assisting And Radiology Certificate - Dental Assisting
Fortis Institute
High School Diploma -
Loch Raven High School
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