Alex Mercado
Long Beach,CA
Summary
Experienced sales associate with a proven track record of over 10 years in the retail industry. Committed to ensuring customer satisfaction and driving team success. Adept at driving sales growth and providing customized solutions to meet customer needs. Known for exceptional leadership skills, adaptability, and a demonstrated ability to increase profitability through upselling and optimizing store operations.
Overview
14
14
years of professional experience
Work History
Key Holder
FRONTRUNNERS / NEW BALANCE
03.2013 - Current
- Supported the store manager by overseeing daily store operations, ensuring smooth performance and consistent customer satisfaction.
- Expertly advised customers on health-related footwear needs, including custom orthotics, ensuring a perfect fit and improved client comfort.
- Adapted quickly to changes, multitasked under pressure, and maintained high service standards in a fast-paced retail environment.
- Delivered outstanding customer service, effectively handling returns, exchanges, and resolving concerns to build lasting relationships.
- Acted as a liaison for special events, representing the company with professionalism and enthusiasm.
- Provided leadership by assisting in training new staff, managing floor operations, and supervising shifts when management was unavailable.
- Maintained stock levels, assisted with visual merchandising, and ensured displays were engaging and organized.
- Accurately completed closing duties, including register reconciliation and bank deposits, ensuring accountability and attention to detail.
- Demonstrated strong problem-solving skills and sound judgment in all aspects of store operations.
Driver
Uber And Lyft
02.2016 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Store Associate
Target
02.2011 - 03.2013
Education
Associate Degree - Liberal Arts
East Los Angeles College (ELAC)
East Los Angeles, CA01.2013
High School Diploma -
South Gate High School
South Gate, CA06.2007
Skills
- Outstanding attention to detail, organization, and follow-through
- Proficient with Microsoft Excel, Microsoft Word, and other retail technology systems
- Strong product knowledge and ability to communicate features and benefits to customers
- Skilled in customer relationship management and upselling techniques
- Excellent leadership and decision-making abilities in high-pressure situations
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Team training and development
- Resource management
- Marketing initiatives
Timeline
Driver
Uber And Lyft
02.2016 - 04.2022
Key Holder
FRONTRUNNERS / NEW BALANCE
03.2013 - Current
Store Associate
Target
02.2011 - 03.2013
Associate Degree - Liberal Arts
East Los Angeles College (ELAC)
High School Diploma -
South Gate High School
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