Christina Finka
Rancho Palos Verdes,California
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure clerical position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Sales Support Specialist
Best Buys Guide
09.2021 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Prepared and presented sales reports and customer profiles to upper management.
- Received and organized vendors samples for use by sales team.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Hostess
Trump National Golf Club
06.2018 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Bachelor of Arts - Communication Studies
University of California, Santa Barbara
Santa Barbara, CA06.2024
Associate of Arts - Social & Behavioral Sciences / Communication
El Camino College
Torrance, CA06.2022
High School Diploma -
Palos Verdes High School
Palos Verdes Estates, CA06.2019
Skills
- Sales Contracts
- Business Development
- Meeting Sales Goals
- Deep Knowledge of Business
- Sales Systems
- Excell software
Interests
Community Involvement: Volunteering at local elementary schools (3rd to 5th grade classrooms), helping out at local shelters, and currently fostering a dog.
Professional Development: Keeping up to date with new software and apps (e.g., Microsoft Excel courses).
Timeline
Sales Support Specialist
Best Buys Guide
09.2021 - Current
Hostess
Trump National Golf Club
06.2018 - 09.2019
Bachelor of Arts - Communication Studies
University of California, Santa Barbara
Associate of Arts - Social & Behavioral Sciences / Communication
El Camino College
High School Diploma -
Palos Verdes High School
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