Christina Fisher
Chandler,Arizona
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Grievance And Appeals Analyst
Aetna
11.2021 - 03.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated clients about health insurance coverage options, benefits and costs.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Fraud Analyst
PayPal
04.2018 - 11.2021
- Improved case resolution efficiency with meticulous research, documentation, and analysis of financial records.
- Managed caseload efficiently while prioritizing high-risk cases for timely resolution.
- Protected sensitive customer information by maintaining strict confidentiality during investigations and adhering to all applicable privacy regulations.
- Identified suspicious patterns through the examination of financial documents, leading to successful fraud prosecutions.
- Reduced fraudulent activities by conducting thorough investigations and implementing effective fraud prevention strategies.
Customer Service Representative
GM Financial
03.2016 - 04.2018
- Maintained a high level of professionalism when dealing with difficult customers
- Conducted detailed research of medical records and other pertinent information to support appeals decisions
- Participated in meetings with external entities regarding dispute resolution processes
- Interpreted data from multiple sources to prepare written reports for management review
- Provided exceptional customer service, ensuring all inquiries were addressed promptly and professionally.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2027
Skills
Conceptual Thinking
Extensive Research
Active Listening
Customer Relations
Case Evaluation
Verbal Communication
Decision-Making
Timeline
Grievance And Appeals Analyst
Aetna
11.2021 - 03.2024
Fraud Analyst
PayPal
04.2018 - 11.2021
Customer Service Representative
GM Financial
03.2016 - 04.2018
Maricopa Community Colleges - Chandler-Gilbert Community College