CHRISTINA FISHER
Richmond,Virginia
Summary
Experienced, hardworking, and passionate individual with a keen eye for detail. Thrives in independent settings but can also work collaboratively, consistently surpassing expectations in fast-paced environments. Recognized for unwavering loyalty and trustworthiness, demonstrated through a proven ability to adapt quickly to new surroundings. Highly motivated and embraces learning opportunities to make a meaningful and positive contribution.
Overview
7
7
years of professional experience
Work History
Veterans Experience Office Representative
Department of Veterans Affairs
Remote-Work From Home
03.2023 - Current
- Managed operations at the Veterans Experience Office Contact Center for all VA's Nationwide.
- Maximized customer satisfaction through swift response and resolution of inquiries.
- Handled inbound calls from Veterans, Surviving Spouses/Children, Caregivers, Providers, Power Of Attorneys, etc.
- Provided general information and handled directory assistance.
- Leveraged Salesforce software to obtain reliable and up-to-date information for Veterans.
- Resolved technical issues related to VA softwares for Veterans.
- Recorded and routed complaint call cases to ensure evaluation and escalation by the relevant department.
Office Administrative Associate
Anchor Accounting Services
Richmond, Virginia
04.2022 - 02.2023
- Coordinated preparation of tax documents for final review by the IRS.
- Entered relevant data into internal systems accurately.
- Addressed concerns through multiple communication platforms including email, chat, and phone.
- Collaborated with cross-functional teams to ensure seamless coordination and completion of projects.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Family Insight P.C.
Richmond, Virginia
10.2020 - 03.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Arranged and managed appointment schedules.
- Performed insurance verification checks, and ensured records were updated.
- Handled and directed telephone inquiries.
- Tracked inventory and replenished materials as required.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Claims Intake Specialist
Corvel Healthcare Corporation
Richmond, Virginia
01.2018 - 09.2020
- Managed claims related to Workers Compensation Healthcare.
- Recorded injury claims during inbound calls from injured workers throughout the nation.
- Aided in identifying nearby urgent care and hospital services compatible with insurance plans.
- Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times.
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, Virginia06.2021
Skills
- Customer Support Expertise
- Workplace Professionalism
- Detail-Oriented Approach
- Reliability
- Critical Thinking and Problem Solving
- Effective Effective Time Coordination
- Effective Leadership
- Time Management
- Proficient at Managing Multiple Tasks
- Adaptable Professional Skills
- Data Management Proficiency
- Meticulous Attention To Detail
- Resourceful
- Strong Organizational Abilities
Additional Information
- Salesforce Software Experience
- Call Center Experience
- Remote-WFH Experience
- Technical Support Experience
Timeline
Veterans Experience Office Representative
Department of Veterans Affairs
03.2023 - Current
Office Administrative Associate
Anchor Accounting Services
04.2022 - 02.2023
Administrative Assistant
Family Insight P.C.
10.2020 - 03.2022
Claims Intake Specialist
Corvel Healthcare Corporation
01.2018 - 09.2020
High School Diploma -
John Randolph Tucker High School