Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

CHRISTINA FISHER

Richmond,Virginia

Summary

Experienced, hardworking, and passionate individual with a keen eye for detail. Thrives in independent settings but can also work collaboratively, consistently surpassing expectations in fast-paced environments. Recognized for unwavering loyalty and trustworthiness, demonstrated through a proven ability to adapt quickly to new surroundings. Highly motivated and embraces learning opportunities to make a meaningful and positive contribution.

Overview

7
7
years of professional experience

Work History

Veterans Experience Office Representative

Department of Veterans Affairs
Remote-Work From Home
03.2023 - Current
  • Managed operations at the Veterans Experience Office Contact Center for all VA's Nationwide.
  • Maximized customer satisfaction through swift response and resolution of inquiries.
  • Handled inbound calls from Veterans, Surviving Spouses/Children, Caregivers, Providers, Power Of Attorneys, etc.
  • Provided general information and handled directory assistance.
  • Leveraged Salesforce software to obtain reliable and up-to-date information for Veterans.
  • Resolved technical issues related to VA softwares for Veterans.
  • Recorded and routed complaint call cases to ensure evaluation and escalation by the relevant department.

Office Administrative Associate

Anchor Accounting Services
Richmond, Virginia
04.2022 - 02.2023
  • Coordinated preparation of tax documents for final review by the IRS.
  • Entered relevant data into internal systems accurately.
  • Addressed concerns through multiple communication platforms including email, chat, and phone.
  • Collaborated with cross-functional teams to ensure seamless coordination and completion of projects.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

Family Insight P.C.
Richmond, Virginia
10.2020 - 03.2022
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Arranged and managed appointment schedules.
  • Performed insurance verification checks, and ensured records were updated.
  • Handled and directed telephone inquiries.
  • Tracked inventory and replenished materials as required.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Claims Intake Specialist

Corvel Healthcare Corporation
Richmond, Virginia
01.2018 - 09.2020
  • Managed claims related to Workers Compensation Healthcare.
  • Recorded injury claims during inbound calls from injured workers throughout the nation.
  • Aided in identifying nearby urgent care and hospital services compatible with insurance plans.
  • Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times.
  • Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.

Education

High School Diploma -

John Randolph Tucker High School
Richmond, Virginia
06.2021

Skills

  • Customer Support Expertise
  • Workplace Professionalism
  • Detail-Oriented Approach
  • Reliability
  • Critical Thinking and Problem Solving
  • Effective Effective Time Coordination
  • Effective Leadership
  • Time Management
  • Proficient at Managing Multiple Tasks
  • Adaptable Professional Skills
  • Data Management Proficiency
  • Meticulous Attention To Detail
  • Resourceful
  • Strong Organizational Abilities

Additional Information

  • Salesforce Software Experience
  • Call Center Experience
  • Remote-WFH Experience
  • Technical Support Experience

Timeline

Veterans Experience Office Representative

Department of Veterans Affairs
03.2023 - Current

Office Administrative Associate

Anchor Accounting Services
04.2022 - 02.2023

Administrative Assistant

Family Insight P.C.
10.2020 - 03.2022

Claims Intake Specialist

Corvel Healthcare Corporation
01.2018 - 09.2020

High School Diploma -

John Randolph Tucker High School
CHRISTINA FISHER