Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Troy

Katherine Troy

Chicago,Illinois

Summary

  • Employee Experience Manager with 7 years of expertise in leadership development, recruitment, and operational efficiency
  • . Enhanced employee engagement and satisfaction at Ralph Lauren, Primark, and Zara through innovative training programs and strategic talent acquisition.
  • Passionate professional driving organizational success with proven achievements and expertise in core competencies.
  • Experienced professional with a proven track record of success in fostering collaboration and creating a positive work environment. Skilled in driving team performance and achieving organizational goals. Adept at building strong relationships and effectively communicating across all levels of the organization.

Overview

8
8
years of professional experience

Work History

Employee Experience Manager

Ralph Lauren
Chicago, Illinois
05.2023 - Current
  • Formulated initiatives to lift team motivation and enjoyment, obtaining trackable effects.
  • Facilitated effective training programs for employees, enhancing skill sets.
  • Oversee talent acquisition, hiring, and onboarding processes.
  • Facilitate routine operations within the store.
  • Streamlined processes for a better client experience.

Department Manager

Primark
Chicago, Illinois
10.2020 - 05.2023
  • Enhanced managerial skills, ensuring smooth operations in new locations.
  • Oversaw the women's nightwear section, setting new records in seasonal budget achievements during Spring/Summer 2021.
  • Enhanced customer experience through effective supervision of youth apparel and accessories.
  • Conducted monthly evaluations of SLA adherence.
  • Boosted customer engagement across focused product lines.

Operations Manager

Zara
Chicago, IL
09.2018 - 10.2020
  • Handles biweekly shipments ranging from 5,000 to 10,000 units across various departments.
  • Collaborated across departments for staff training.
  • Aid in sales operations and support management.
  • Managed online order processing.
  • Implemented the regional team's new standards and ideas.
  • Managed and streamlined back-of-house operations for three locations.

Assistant Operations Manager

Zara
Chicago, Illinois
04.2017 - 09.2018
  • Organizes stockroom for optimal efficiency
  • Implemented strategies to maximize revenue and meet objectives
  • Enhanced positive customer experience by supporting sales activities

Education

Marketing -

National Collage of Ireland
Dublin, Ireland
11-2016

Skills

  • Leadership Growth Strategies
  • Talent Acquisition
  • Operational Streamlining
  • Project Coordination
  • Customer Support Expertise
  • Inventory Control
  • Workforce Engagement
  • Program Development

Timeline

Employee Experience Manager

Ralph Lauren
05.2023 - Current

Department Manager

Primark
10.2020 - 05.2023

Operations Manager

Zara
09.2018 - 10.2020

Assistant Operations Manager

Zara
04.2017 - 09.2018

Marketing -

National Collage of Ireland

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Katherine Troy