Christina Fitzsimmons
Hillsborough
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced at Affinity Federal Credit Union in processing loans and enhancing customer satisfaction. Proven ability to improve workflow efficiency and reduce errors through meticulous document review and effective teamwork. Proficient in Microsoft Excel and committed to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Direct Consumer Loans Processor
Affinity Federal Credit Union
Basking Ridge, NJ
03.2022 - Current
- Processed member transactions accurately and efficiently.
- Assisted in resolving member inquiries and issues promptly.
- Maintained compliance with internal policies and regulatory requirements.
- Contributed to team efforts in improving workflow efficiency.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Customer Fulfillment Associate
Shoprite Wake Fern Company
Hillsborough, NJ
06.2019 - 03.2022
- Streamlined order processing to enhance customer satisfaction and fulfillment efficiency.
- Coordinated inventory management to ensure stock availability and minimize shortages.
- Trained new associates on fulfillment procedures and company policies for consistent performance.
- Implemented quality control measures to maintain accuracy in order picking and shipping processes.
- Developed workflow improvements that reduced processing time and increased operational productivity.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Assisted customers in navigating the company''s website, ensuring seamless online shopping experiences.
- Expedited order processing times by implementing a more efficient system for tracking shipments.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Supervised and trained new staff in performing census.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
Associate of Applied Science - Business Administration And Management
Middlesex County College
Metuchen, NJHigh School Diploma - Business Administration
J.P. Stevens
Edison, NJ06-1997
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Critical thinking
- Document review
- Discrepancy research and resolution
- Process auditing
- Information protection
- Microsoft Excel
- Data entry
- Proficient in software
- Compliance monitoring
- Reports analysis
- Interpersonal communication
- Loan payment processing
- Sales support
- Credit history review
- Credit score calculation
- Loan status maintenance
- Loan document validation
- Positive attitude
- Strong work ethic
- Computer skills
- Teamwork and coordination
- Punctual and reliable
- Teamwork and communication
- Following instructions
- Flexible schedule
Accomplishments
Excellent customer sales engagement award
Timeline
Direct Consumer Loans Processor
Affinity Federal Credit Union
03.2022 - Current
Customer Fulfillment Associate
Shoprite Wake Fern Company
06.2019 - 03.2022
Associate of Applied Science - Business Administration And Management
Middlesex County College
High School Diploma - Business Administration
J.P. Stevens