Sherri McDuffey
Jacksonville,FL
Summary
Accomplished professional with a robust background in consumer lending and mortgage loan servicing, notably with Navy Federal Credit Union and J.P. Morgan Chase. Expert in documentation review and maintaining professionalism under pressure, I excel in enhancing customer satisfaction and streamlining loan processes. Demonstrated success in leveraging active listening to improve service delivery and achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Consumer Loans MSR II
Navy Federal Credit Union
Jacksonville, FL
02.2024 - Current
- Analyze, research and resolve problems and discrepancies related to members accounts/loans; Assisting members over the phone with applying for consumer loans; Effective active listening skills to accurately respond to inquiries and account requests
- Identify opportunities to cross services products that may benefit member
- Understanding and complying with federal and other regulations relating to financial products and services
Account Services MSR II
Navy Federal Credit Union
01.2023 - 05.2023
- Experience in assisting members with account transactions and needs, providing appropriate product recommendations, and educating them about company offerings
- Successful in increasing product usage and building relationships through effective communication
- Strong understanding of regulations related to financial products and services
- Skilled in problem-solving and resolving customer issues
Operation Sr Specialist II
Jp Morgan Chase
10.2020 - 01.2023
- Detail-oriented mortgage operations professional with a focus on reviewing closing documents for accuracy and ensuring timely loan funding
- Experienced in reviewing Lexis Nexis and reviewing credit reports and all closing documents to identify and correct any errors efficiently
- Strong multitasking skills and willingness to assist peers while maintaining high production standards and quality of work
- Ability to utilize procedures and collaborate with other teams to ensure timely and accurate loan review
- Proficient in working in fast-paced, production-oriented environments
- Knowledgeable in required banking compliance trainings
- Promoted from Fund 1 to Fund 2 reviewer
Education
High School Diploma -
Robbinsdale Cooper High School
New Hope, MNSkills
- Loans
- Collections
- Customer service-focused
- Documentation review
- Banking
- Consumer lending
- Loan servicing
- Mortgage loan servicing
- Collections experience
- Foreclosures experience
- Disputing credit entries
- Foreclosure
- Property preservation
- Loss mitigation
- Property inspection
- Appraisal review
- Research
- Call center experience
- Microsoft outlook
- Attention to detail
- Professionalism
- Active listening and learning
- Multitasking
Accomplishments
- Cobb Award, 2024
- Lead Microsites Engagement Team Meetings, 2024
Timeline
Consumer Loans MSR II
Navy Federal Credit Union
02.2024 - Current
Account Services MSR II
Navy Federal Credit Union
01.2023 - 05.2023
Operation Sr Specialist II
Jp Morgan Chase
10.2020 - 01.2023
High School Diploma -
Robbinsdale Cooper High School
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