Christina Flores
Erie,CO
Summary
Quality-driven professional with a proven record of excellent job performance. Manages projects at each stage with a diligent and attentive approach, carefully checking details and testing assumptions. Leverages traditional and online methods to bring in top talent. Goal-oriented professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans, and advertising strategies. Highly motivated professional with extensive customer service, recruiting, collections, and sales experience. Outgoing professional with a track record of elevating company profile with the target market.
Overview
5
5
years of professional experience
Work History
Coollections Specialist
Bread Financial
06.2020 - 07.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Collections Specialist
Linebarger Goggan Blair & Sampson
01.2018 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
Retention Specialist
Spectrum Cable
01.2016 - 10.2017
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Managed high-risk accounts effectively, preventing escalation into legal proceedings or chargeoffs.
- Worked closely with other departments such as sales or billing to resolve disputes and facilitate timely payments from clients.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
Associate of Arts -
Aims Community College
Greeley, CO05.2011
Skills
- Expert Verbal And Written Communication Skills In English And Spanish
- Expert At Cold Calling
- Customer Locating And Meeting Client Needs
- Expert At Networking And Partnership Development
- Recruiting Software Experience Worked With Paradox And JobAdder
- Continuous Improvement Strategies And Very Receptive To Criticism
- Very Coachable And Team Player
Timeline
Coollections Specialist
Bread Financial
06.2020 - 07.2021
Collections Specialist
Linebarger Goggan Blair & Sampson
01.2018 - 03.2020
Retention Specialist
Spectrum Cable
01.2016 - 10.2017
Associate of Arts -
Aims Community College
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