Christina Foley
Pahrump,NV
Summary
Dedicated to delivering top-notch customer service and support to ensure customer satisfaction. Skilled in applying best practices and finding innovative solutions to meet customer needs efficiently. Adept at utilizing a variety of strategies to provide exceptional service and support. Committed to continuously improving customer experiences through effective communication and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Contract) – Call Center
Teleperformance
03.2025 - 04.2025
- Handled customer inquiries, addressed questions, issues, and concerns through various channels – inbound telephone calls, email, chat, and social media.
- Resolved customer issues using innovative methods, de-escalated challenging situations, and provided exceptional customer service through active listening and effective communication.
- Upsold products and services, tracked all-related information for auditing and reporting, and treated sensitive and confidential information with care.
- Provided feedback offering insights on call issues to improve service.
Retail Sales Associate / Customer Service
Area 51 Fireworks
04.2023 - 07.2023
- Provided excellent customer service with active listening to determine customer needs.
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Worked as part of a team and interacted with diverse customers and staff members.
Short Order Cook
Shake Shack
01.2020 - 06.2022
- Worked effectively as a team member in a fast-paced environment to meet quality and deadline expectations to ensure customer service.
- Took orders and prepared food products following restaurant, health, and safety standards.
- Operated and maintained equipment and completed preparation work for stocking and setting up work area.
General Laborer / Customer Service
Instawork
01.2020 - 02.2022
- Performed variety of manual tasks in commercial, residential, construction industry.
- Communicated effectively with customers, staff, and suppliers.
- Prioritized work to ensure completion of work assignments within established timelines.
- Complied with company policies, procedures, and standards.
Customer Service Representative – Remote Call Center
UPS
03.2018 - 02.2019
- Interacted with customers via inbound and outbound calls to answer inquiries and respond to questions.
- Took action and resolved payment and order disputes.
- Entered data and updated account information with high attention to detail.
- Use MS Teams.
- Communicated in a clear and concise manner and worked effectively as a team member.
- Provided quality customer service, followed procedures, and handled confidential information.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2025
Diploma - Medical Assistant
Academy of Healing Arts
01.2011
Skills
- Healthcare administrative support
- Medical terminology expertise
- Account management
- Client support experience
- Effective issue resolution skills
- Proficient in CRM systems
- Professional call handling
- Excel proficiency
- Telecommunications procedures
- Cross-functional collaboration
- Inbound and outbound calling
- Problem-solving skills
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Certification
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
PROFESSIONAL PROFILE
- Communication skills necessary to deal effectively with patients and healthcare providers.
- Attention to detail needed to maintain high levels of accuracy.
- Strong time management skills with ability to establish priorities to meet timelines.
- Communication Platforms – Zoom, Google Meet, MS Teams.
- Microsoft Office Applications – Word, Excel, Outlook, PowerPoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionWork-life balanceCareer advancementQuote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Languages
English
Native or Bilingual
Timeline
Customer Service Representative (Contract) – Call Center
Teleperformance
03.2025 - 04.2025
Retail Sales Associate / Customer Service
Area 51 Fireworks
04.2023 - 07.2023
Short Order Cook
Shake Shack
01.2020 - 06.2022
General Laborer / Customer Service
Instawork
01.2020 - 02.2022
Customer Service Representative – Remote Call Center
UPS
03.2018 - 02.2019
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Assistant
Academy of Healing Arts
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