Karen Pacheco
Chaparral,NM
Summary
Dynamic and results-oriented professional with extensive experience in customer engagement and upselling. Excelled in promotional support and retail loss prevention, enhancing customer satisfaction and loyalty. Proven track record in leveraging product recommendations and merchandise display skills to surpass sales targets. Committed to delivering exceptional service and driving business success.
Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
7
7
years of professional experience
Work History
Sales Agent
Teleperformance
05.2025 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Verizon products or services to promote sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Associate
Victoria's Secret & PINK
05.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Utilized customer feedback to improve services and apply best practices.
- Communication with customers professionally and proactively to provide product information and advice.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
DD’s Discounts
03.2021 - 05.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Cook's Assistant
Ardovino’s
02.2020 - 03.2021
- Trained new staff on food preparation and safety procedures.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
Crew Member
Whataburger
08.2018 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate of Arts - Pre-business
New Mexico State University
Las Cruces, NM05-2021
High School Diploma -
Chaparral High School
Chaparral, NM05-2019
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Product recommendations
- Customer engagement
- Merchandise display
- Cash register operation
- Cold calling
- Closing sales
- Shipment processing
- Customer service
- Positive and professional
- Service oriented
- Sales follow-up
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Teleperformance
05.2025 - Current
Sales Associate
Victoria's Secret & PINK
05.2023 - Current
Sales Associate
DD’s Discounts
03.2021 - 05.2023
Cook's Assistant
Ardovino’s
02.2020 - 03.2021
Crew Member
Whataburger
08.2018 - 07.2019
Associate of Arts - Pre-business
New Mexico State University
High School Diploma -
Chaparral High School